Lead airport operations and frontline teams as a Service Delivery Manager at Toronto Pearson International Airport in Mississauga. Drive safety and service excellence. GardaWorld seeks a people-focused Service Delivery Manager for airport security operations at YYZ. You will apply leadership, communication, problem-solving, and operational management skills. The position supports efficient operations, productivity, quality targets, and customer experience improvement.

Key Responsibilities
Lead daily airport operations for efficiency, safety, and service excellence Drive productivity and quality performance targets Coach frontline teams in airport operations Monitor operational KPIs and continuous improvement initiatives Ensure compliance with aviation security procedures

Requirements:
Post-secondary education or equivalent professional experience One to three years of leadership experience Strong leadership, communication, and problem-solving skills Experience in quick-paced operational environments English required; French considered a strong asset Support GardaWorld airport security operations through leadership, KPI monitoring, compliance, and customer service at YYZ.

📌 Airport Operations Service Delivery Manager (Canada)
🏢 GardaWorld
📍 Canada