The Operations Coordinator for the National Operations Centre is responsible for air and ocean freight forwarding operational tasks at a national level. This role is related to compliance as well as end to end freight operations. They will be expected to execute accurate data entry and complete documentation, coordinate timely releases, and ensure compliances in all aspects of the process.

Coordination with internal departments, brokerage teams, Nippon Express warehouse personnel, external vendors, other agents, as well as any Nippon Express overseas offices. Coordinate with trucking companies to arrange and monitor shipment Pickups and deliveries. Ensure compliance and utilize required software programs to enter and submit information.

Verify all required information. Enter necessary information in operating systems and obtain and distribute documents require for customs clearance. Follow company policies. Coordinate with shippers for required documentation e.g. commercial invoices, export declarations, permits etc.

Prepare weekly,



bi-weekly and monthly reports to meet customer requirements and support senior management financial reporting deadline. Maintain total compliance with national security frameworks, specifically the Transport Canada Air Cargo Security Program and the CBSA Partners in Protection (PIP) program.

Experience in the freight forwarding industry. Shift and weekend work hours are required. Prior knowledge and experience in the freight forwarding industry, specifically handling ocean cargo. Knowledge of principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Competency with the English language including the meaning and spelling of words, rules of composition, and grammar. Ability to manage one's own time and prioritize tasks based on time sensitive demands. Capable of providing quality service by understanding the needs and requirements.

Basic knowledge of Microsoft Office products, including Excel and Word.

📌 Head of Equipment Operations (Mississauga)
🏢 Nippon Express Canada
📍 Mississauga