Keep Customers Connected. At PAL Airlines, our success begins on the ground. We are looking for an experienced and motivated Ground Operations Manager to lead airport operations at our Montreal, QC base, ensuring the safe, efficient, and reliable delivery of services while creating a positive experience for our customers and employees.

This is an exciting opportunity for a hands-on leader who thrives in a fast-paced operational environment, enjoys building high-performing teams, and is passionate about aviation excellence.

Oversee all day-to-day ground operations at Montréal base, including passenger services, ramp operations, baggage handling, and vendor performance.

Monitor station performance and implement initiatives to improve operational effectiveness, customer service, and on-time performance.

Collaborate closely with Flight Operations, Maintenance, System Operations Control, and other internal stakeholders to support the safe movement of aircraft and passengers.

Produce and verify towing staff time sheets. Foster a robust safety culture through active participation in PAL Airlines' Safety Management System (SMS).

Ensure compliance with Transport Canada regulations, company policies, airport procedures, and operational standards.

Conduct station audits, inspections, investigations, and corrective action follow-up as required.

Monitor third-party service providers and contractors to ensure adherence to safety and service expectations. Promote a culture of accountability, teamwork, and continuous improvement.

Manage employee performance, attendance, training, and development initiatives.

Support workforce planning and scheduling to ensure operational requirements are met.

Deliver Exceptional Customer Service

Ensure a consistent and positive customer experience throughout all stages of the airport journey.





Support the resolution of customer service issues and operational disruptions.

Balance customer satisfaction with safety, efficiency, and regulatory requirements. Monitor key performance indicators (KPIs) related to safety, service, reliability, staffing, and operational efficiency.

Prepare and present station performance reports and recommendations.

Manage operational budgets, resource allocation, and cost-control initiatives.

Build strong relationships with airport authorities, regulatory agencies, and business partners. Strong knowledge of airport ground operations, customer service, and safety management principles.

Experience leading unionized and non-unionized teams is considered an asset.

Strong problem-solving, decision-making, and relationship-building skills.

Proficiency with operational reporting and workforce planning.

Language Requirements Bilingualism (French and English) is required.

Due to the nature of this role, the successful candidate will regularly communicate, both verbally and in writing, with employees, customers, airport authorities, regulators, and stakeholders throughout Québec and across Canada.

Personal travel privileges with PAL and interline agreements with multiple airlines

Comprehensive health benefits including medical, dental, vision, and life insurance

Pension Plan with Employer Matching

Employee Tuition Assistance Program

Employee and Family Assistance Programs

If you're passionate about operational excellence, safety, and delivering outstanding customer experiences, we invite you to join PAL Airlines as our next Ground Operations Manager – Montreal, QC base.

PAL Airlines is committed to fostering an inclusive work environment that celebrates and encourages diversity, equity, and inclusion whereby individuals are recognized, supported, and respected.

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