Agilus by Synergie is recruiting for a Help Desk Support in the Public Sector in Ottawa, Ontario.

Provide level entry technical support to end users by troubleshooting hardware, software, network, and access-related issues through phone, email, and ticketing systems while ensuring timely resolution and excellent customer service. The ideal candidate will have experience working in high-volume help desk environments, using IT service management (ITSM) tools, and supporting Microsoft-based technologies.

What's in it for you:

- $20.00 - $25.00 hourly
- Gain hands-on experience supporting a wide range of IT systems, technologies, and end users in a fast-paced technical environment.
- Enjoy opportunities for professional growth, continuous learning, and career advancement within the technology field.
- Develop your troubleshooting and customer service skills while working alongside experienced IT professionals.

Responsibilities:





- Provide technical support for hardware, software, network, and user access issues.
- Diagnose, troubleshoot, and resolve incidents in a timely manner.
- Manage and update support tickets while maintaining accurate documentation.
- Install, configure, and support desktop, laptop, and peripheral devices.
- Escalate complex technical issues to appropriate teams when required.
- Deliver professional customer service and technical guidance to end users.

Requirements:

- Minimum of 2 years providing technical support in a help desk, service desk, or IT support environment.
- Must hold an active Secret Security Clearance
- Fluency in both English and French, with the ability to provide qualified technical support in both languages.

📌 Help Desk Specialist (Ottawa)
🏢 Agilus Work Solutions
📍 Ottawa