Job Overview

Ramada by Wyndham Surrey/Langley is seeking an experienced, motivated, and hands-on Hotel Operations Manager to oversee the daily operations of our 82-room property.

The ideal candidate will have a strong background in hotel operations, excellent leadership and organizational skills, and a proactive approach to maintaining guest satisfaction, employee performance, and property standards.

Working closely with the General Manager, the Operations Manager will be responsible for coordinating hotel departments, supervising staff, overseeing maintenance activities, resolving operational challenges, and ensuring the property consistently meets Wyndham brand standards.

We are looking for someone who takes ownership of their responsibilities, leads by example, and can effectively balance administrative duties with hands-on operational support.

Key Responsibilities

Hotel Operations & Guest Services

- Oversee daily hotel operations to ensure a smooth and efficient guest experience.
- Supervise front desk operations, ensuring professional guest service, efficient check-in/check-out procedures, and adherence to hotel policies.
- Address escalated guest complaints, service recovery situations, and operational concerns professionally and promptly.
- Conduct regular property inspections to ensure cleanliness, maintenance, safety, and presentation standards are maintained.
- Ensure compliance with Wyndham brand standards, operating procedures, and company policies.
- Assist the General Manager in identifying opportunities to improve operational efficiency and guest satisfaction.

Staff Management & Leadership

- Provide day-to-day supervision and operational support to front desk, housekeeping, and maintenance personnel.
- Work closely with department supervisors to maintain appropriate staffing levels, schedules, and productivity.
- Assist with recruitment, onboarding, training, employee evaluations, and performance management.
- Monitor employee attendance, professionalism, accountability, and adherence to established procedures.
- Promote effective communication and cooperation between departments.
- Address routine employee concerns and operational issues, escalating matters to the General Manager when necessary.
- Foster a positive, professional, and team-oriented working environment.

Maintenance & Property Management

- Coordinate daily maintenance operations and supervise maintenance personnel.
- Monitor work orders, prioritize repairs, and ensure timely completion of maintenance requests.
- Conduct routine inspections of guestrooms, public areas, equipment, and hotel facilities.




- Coordinate with external contractors and vendors for repairs, preventive maintenance, and property improvement projects.
- Assist in managing preventive maintenance programs and ensuring equipment is maintained in good working condition.
- Oversee maintenance-related inventory, supply requirements, and vendor coordination.
- Assist the General Manager with renovation projects, capital improvements, and operational upgrades.
- Ensure pool, hot tub, fitness facilities, and other guest amenities are properly maintained and operational.

Housekeeping & Quality Assurance

- Coordinate with the Housekeeping Manager to ensure guestrooms are cleaned, inspected, and released efficiently.
- Monitor room readiness, out-of-order rooms, and maintenance-related room availability.
- Conduct quality assurance inspections of guestrooms and public areas.
- Ensure housekeeping and maintenance teams communicate effectively regarding repairs, room conditions, and operational priorities.
- Support the implementation and enforcement of cleanliness, sanitation, and property presentation standards.

Administrative & Operational Support

- Assist the General Manager with departmental planning, operational reporting, and performance monitoring.
- Monitor departmental expenses, supply usage, and opportunities for cost control.
- Maintain accurate records of maintenance activities, inspections, operational incidents, and departmental follow-ups.
- Assist with ordering supplies, coordinating vendors, and tracking operational projects.
- Support the development and implementation of standard operating procedures.
- Ensure workplace health and safety standards are followed, including incident reporting and corrective actions.
- Take responsibility for daily operational decisions within established company policies and management guidelines.

Qualifications & Experience

Required:

- Minimum 3 years of experience in hotel operations, including supervisory or management responsibilities.
- Strong understanding of front desk operations, housekeeping procedures, guest services, and general hotel maintenance.
- Demonstrated leadership, organizational, and problem-solving abilities.




- Excellent verbal and written communication skills.
- Ability to manage multiple priorities in a fast-paced hospitality environment.
- Strong attention to detail and a commitment to maintaining high operational standards.
- Ability to handle confidential information and employee matters professionally.
- Comfortable working independently and making sound operational decisions.
- Proficiency with Microsoft Office and general computer systems.
- Flexibility to work weekends, holidays, and respond to occasional operational emergencies.

Preferred:

- Previous experience as a Hotel Operations Manager, Assistant General Manager, Front Office Manager, or similar hospitality leadership position.
- Experience with Wyndham Hotels & Resorts or another major hotel brand.
- Familiarity with Opera Cloud or similar property management systems.
- Experience coordinating hotel maintenance, preventive maintenance programs, and contractor services.
- Knowledge of WorkSafeBC requirements and workplace health and safety practices.
- Experience with staff training, scheduling, inventory management, and operational cost controls.

What We Are Looking For The successful candidate will be:
- Hands-on and proactive: Willing to step in and support departments when needed.
- Accountable: Takes responsibility for completing tasks and following through on commitments.
- Organized: Able to manage competing priorities, deadlines, and departmental needs.
- A strong leader: Leads by example and maintains professional relationships with employees.
- Guest-focused: Committed to providing excellent service and resolving concerns effectively.
- Detail-oriented: Consistently monitors property conditions, standards, and operational performance.
- Solution-focused: Identifies problems early and takes initiative to resolve them.

Why Join Our Team? Ramada by Wyndham Surrey/Langley offers the prospect to take on a key leadership role within an established hotel property. You will work directly with the General Manager and play an important part in daily operations, employee development, guest satisfaction, and ongoing property improvements.

This position is ideal for an experienced hospitality professional looking to take greater ownership of hotel operations and contribute directly to the property's success.

To Apply:

Please submit your resume outlining your relevant hotel operations and management experience.

Pay: $50,000.00-$55,000.00 per year

Benefits

- Dental care
- Extended health care
- On-site gym
- On-site parking
- Store discount

Work Location: In person

📌 Hotel Operations Manager (Surrey)
🏢 Ramada Surrey
📍 Surrey