Overview The Housing Liaison, Bridge To Home (The Housing Liaison) supports individuals living with a disability and experiencing homelessness or housing instability with accessing safe, affordable, accessible, and appropriate housing within the community.

Working within a scattered-site Housing First and Recovery in Housing framework, the Housing Liaison supports participant choice, housing stability, and successful community integration by helping individuals access housing that aligns with their unique needs, mobility requirements, and overall well-being.

The role involves actively developing, expanding, and maintaining relationships with landlords, property management companies, housing providers, community agencies, and service providers to increase housing opportunities and support successful housing placements and long-term tenancy outcomes.

Working collaboratively alongside Case Managers and the Program Manager, the Housing Liaison coordinates and supports housing searches, applications, viewings, move-ins, tenancy support, landlord engagement, housing referrals, and housing stabilization.

The Housing Liaison provides absence coverage for the Program Manager, specifically to manage routine external program-related communications, referrals delegation, responding to partner inquiries and representing the program, while escalating significant matters to the Director of Programs.

This position requires solid relationship-building, networking, advocacy, problem-solving, organizational, delegation, and communication skills, sound judgment, and a comprehensive understanding of the barriers faced by individuals living with disabilities, mental health concerns, substance use challenges, and housing instability.

The role also requires knowledge of Housing First, Recovery in Housing, Harm Reduction, accessibility principles, and the Residential Tenancies Act (RTA) to effectively support housing stability, strengthen community partnerships, and achieve positive participant and program outcomes.

Duties and Responsibilities

Principles and Values

- Promote agency values: integrity, community, compassion, empowerment, and excellence.
- Ensure all work is grounded in a client-centered and strengths-based approach.
- Contribute to Accessible Housing culture and a collaborative, respectful, and supportive work environment.
- Demonstrate understanding of agency philosophy, uphold ethical work practice, and positively represent the agency.

Housing Placement and Coordination

- Identify, secure, and coordinate housing placements for program participants in alignment with program priorities, funder outcomes, and participant needs.
- Conduct housing searches, unit assessments, and suitability determinations in alignment with accessibility, affordability, safety, Alberta Health Minimum Housing and Health Standards and RTA standards.
- Coordinate housing applications, viewings, move-ins, inspections, and tenancy transitions.
- Manage housing logistics including rent subsidies, tenant insurance, housing supplies procurement and storage, vendor coordination, and move-related supports.
- Address tenancy issues including conflict resolution, landlord communication, and housing risk mitigation in collaboration with assigned Case Managers.
- Maintain accurate records of housing inventory, placements, tenancy status, and housing outcomes.
- Coordinate with Case managers to ensure aligned service delivery and timely response to participant needs.
- Ensure smooth integration between housing placement activities and case management supports to promote continuity of service.
- Identify and escalate systemic barriers impacting housing access, service delivery, or participant outcomes, and communicate critical housing or client-related updates to the Program Manager in a timely manner.
- Support alignment between housing processes, case management interventions, and program objectives.
- Ensure all housing activities comply with Program standards, funder outcomes, the Alberta Health Minimum Housing and Health Standards and the Residential Tenancies Act.
- In the absence of the Program Manager, manage routine external program-related communications and partner inquiries, while escalating significant, sensitive, or high-risk matters to the appropriate manager.

Stakeholder Relationship Management

- Actively identify, recruit, and establish relationships with new landlords, property managers, housing providers, and community partners to expand the program's available housing inventory.
- Maintain professional communication with landlords, property managers, housing providers, community agencies, and other community partners.
- Act as the primary housing contact landlords and housing providers.




- Promote Accessible Housing's programs and services while fostering positive relationships that support participant housing opportunities.
- Collaborate with landlords, Case Managers, and participants to address tenancy concerns and support successful housing outcomes.
- Advocate for both participants and landlords by promoting understanding and compliance with the Residential Tenancies Act.
- Participate in housing sector networks and collaborate with Housing Liaisons from other Homelessness-serving programs to identify opportunities, share best practices, and monitor housing availability.

Program Knowledge & Development

- Act as a resource to landlords, participants, and staff regarding accessible housing, housing stability, Housing First principles, recovery-oriented practice, harm reduction, and the Residential Tenancies Act.
- Set realistic expectations for landlords as to what client placement and program involvement will look like.
- Maintain current working knowledge of Housing First, Recovery in Housing, and Harm Reduction principles.
- Maintain understanding of the Residential Tenancies Act (RTA).
- Maintain current knowledge of housing legislation, accessibility requirements, homelessness-serving systems, and emerging sector trends.
- Participate in required organizational training, professional development, and program-specific learning opportunities.
- Ensure ongoing familiarity with agency policies, procedures, accreditation requirements, and service standards.
- Apply training and knowledge consistently in day-to-day responsibilities within assigned role functions.

Reporting and Documentation

- Meet regularly with the Program Manager to provide updates on participants, housing activity, landlords, unit availability, and program operations.
- Maintain accurate and timely tracking of housing placements, participant status, and program activity.
- Maintain accurate and timely documentation of participant, landlord, and housing-related activities in HMIS and internal tracking systems.
- Contribute to program evaluation, quality improvement, and funder reporting through accurate data collection and reporting.

Administration and Professional Practice

- Maintain accurate, current, and confidential participant and housing files in accordance with organizational policies, legislation, and data management standards.
- Ensure all documentation is completed, organized, and stored in accordance with organizational policies and confidentiality and data management standards.
- Ensure compliance with agency policies, procedures, accreditation requirements, and program standards.
- Participate in team meetings, case conferences, agency meetings, training, and staff development activities as required.
- Communicate Accessible Housing's mission, vision, and values when representing the organization in the community.
- Maintain professional boundaries and uphold the highest standards of confidentiality and ethical practice.
- Complete other duties as assigned.

Qualifications

- Diploma or Degree in Human Services, Social Work, Community Rehabilitation, Housing Administration, or a related field. Equivalent combinations of education and experience may be considered.
- Minimum two years of experience in housing support, homelessness services, case management, community outreach, property management, tenancy support, or a related field.
- Demonstrated ability to develop new housing opportunities and establish relationships with landlords, property managers, housing providers, and community partners.
- Knowledge of Housing First principles, homelessness-serving systems, and community resources.
- Strong understanding of the needs and challenges faced by individuals experiencing homelessness, disabilities, mental health concerns, substance use issues, and housing instability.
- Working knowledge of the Residential Tenancies Act (RTA) and Alberta Health Minimum Housing and Health Standards.
- Knowledge of accessible housing principles and disability-related housing needs is considered an asset.
- Demonstrated ability to build and maintain positive relationships with landlords, property managers, housing providers, participants, and community partners.
- Strong problem-solving, conflict resolution, and negotiation skills.




- Excellent organizational and time management skills with the ability to manage multiple priorities.
- Excellent written, verbal, and interpersonal communication skills.
- Proficiency in Microsoft Office applications, including Word, Outlook, Excel, and Teams.
- Experience using HMIS or other case management databases is considered an asset.
- Demonstrated ability to work independently while contributing effectively as part of a team.
- Ability to adapt and work effectively in a changing and fast-paced environment.
- Valid Driver's License and access to a reliable vehicle.
- Satisfactory Criminal Record Check with Vulnerable Sector Search.

Core Competencies

- Accountability: takes personal ownership and responsibility for the quality and timeliness of role commitments. Follows legislation, regulation, best practices guidelines, and organizational standards. Demonstrate reliability and integrity daily;
- Adaptability: adapts and responds to changing conditions, priorities, technologies, and requirements. Recognizes new information and ideas with a willingness to alter opinions and behaviors. Applies versatility, reasoning, and innovativeness in the face of change. Ability to comfortably collaborate in a variety of situations and with diverse individuals.;
- Communication: expresses and transmits information with consistency and clarity, using active listening techniques in order to effectively understand feedback. Summarizes information to the audience in order to promote engagement and increase understanding.
- Risk Management: identifies, analyzes, plans, and responds to internal and external risk factors impacting clients, employees, physical spaces, finance, and brand. Ensures the organization is compliant with all applicable legislation, regulations, standards, and required practices;
- Decision Making: makes intentional decisions that support the overall organization. Has the ability to make quick effective decisions even when data and details are limited. When making decisions with potential negative consequences, examine the impact and potential implications to ensure that the decision is valid for the situation;
- Networking & Relationship Building: effectively builds constructive, collegial, professional relationships and networks of key contacts with individuals and organizations. Develops and maintains partnerships for mutual benefit, that have the potential to increase organizational capacity, support revenue growth, and enhance the organizational brand;
- Organizational & Environmental Awareness: shows commitment to the organizational vision and strategic goals by acting following organizational expectations and through having a solid understanding of the internal environment. Uses knowledge of organizational and business climate to solve issues and accomplish goals. Business strategies comply with organizational policies, procedures and practices;

Working Conditions:

- The Housing Liaison's duties are performed primarily in the community, while maintaining a regular presence at Accessible Housing's main office as required.
- Daily travel is required to meet with participants, case managers, landlords, property managers, housing providers, and community partners.
- The Housing Liaison works a regular work week with flexibility required to respond to participant needs, housing opportunities, landlord requests, and operational priorities.
- The position requires the ability to work independently in a fast-paced and dynamic environment while managing multiple priorities and competing demands.
- The Housing Liaison works with participants experiencing complex barriers, including homelessness, mental health concerns, substance use issues, disabilities, and housing instability.
- The position may require responding The Housing Liaison is required to follow all organizational safety policies, procedures, and risk management practices to ensure the safety of participants and staff.
- This position requires flexibility to respond to housing crises, tenancy issues, and urgent participant support needs.

Physical Requirements:

- This position may require moving furniture, and some light to medium lifting, up to 50lbs.

Direct Reports

- None

Indirect Reports

- None

Benefits:
- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- Mileage reimbursement
- On-site gym
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Wellness program
- Work from home

Ability to commute/relocate:
- Calgary, AB T2E 7S8: reliably commute or plan to relocate before starting work (required)

Location:
- Calgary, AB T2E 7S8 (preferred)

Work Location: In person

📌 Housing Liaison (Calgary)
🏢 Accessible Housing
📍 Calgary