Lead IBM’s Incident Management function for a business-critical Government of Canada payroll environment, using incident command and executive communication skills.

As Incident Management Leader, you will direct high-urgency production response across a complex enterprise environment. You will lead the IBM Incident Management team, coordinate application, payroll operations, infrastructure, database, architecture, and change teams. The work centers on service restoration, escalation management, operational readiness, and clear client communication.

Key Responsibilities: Lead high-urgency production incidents from coordination through resolution

Direct incident bridges and executive escalations

Coordinate technical and operational teams during recovery

Communicate impact, risks, decisions,



and resolution paths

Strengthen processes, documentation, reviews, and performance measures

Requirements: 8–10 years in Incident Management and enterprise production environments

Experience leading teams during critical service events

Strong incident command, ITIL, and escalation management knowledge

Clear executive, client, written, and presentation communication

Government of Canada security clearance eligibility required

Bring decisive leadership, service restoration expertise, and stakeholder communication skills to IBM’s critical payroll setting.

📌 IBM Incident Management Leader (Edmonton)
🏢 International Business Machines
📍 Edmonton