Vacancy No / Numéro de poste vacant VN10037Company Name/Nom de l'entreprise Compugen IncWork Location Any location CanadaPay Range / Rémunération Base Compensation: $65500-$80000 Annually *range is not inclusive of variable compensation (if applicable). Total Cash Compensation: $65500-$80000 Annually (range is inclusive of variable compensation if applicable)Pipeline Posting NoJob Details/Détails du posteAbout CompugenCompugen is Canada's largest privately-owned Technology Ally. Position Overview:The Elevated Technical Services Document Expert provides technical expertise, deployment support, and operational guidance for retail systems IT equipment within customer environments. This role requires strong hands-on installation experience, technical documentation skills, and the ability to collaborate with internal teams, customers, and field technicians to ensure successful staging, testing, and deployment of retail technology solutions.

Key Responsibilities
Act as technical resource for retail IT equipment including POS systems, handheld devices, scanners, printers, networking hardware, back-office systems, workstations, and related peripherals.
Develop and maintain a strong understanding of retail systems IT equipment configurations, standards, and customer environment requirements.
Provide technical support and troubleshooting for hardware, connectivity, configuration, and system issues affecting retail store operations.
Partner with customer engineering teams to complete onsite Alpha and Beta installations, testing, and pilot programs for new devices, software, and store technology solutions.
Create and maintain clear, qualified technical installation documentation, staging procedures, equipment standards, and image/version records.
Generate accurate systems IT equipment pick lists for MAC (Move/Add/Change), project rollouts, refreshes,



and new store deployments.
Provide remote and onsite technical support to field technicians during installation and deployment activities.
Provide training, mentorship, and knowledge transfer to technicians, support teams, and field resources.
Ensure all installations and deployments are completed in accordance with technical standards, timelines, and customer expectations.
Identify opportunities to improve deployment processes, quality, and operational efficiency.
Required Skills & Qualification:Proven experience installing IT equipment in retail or multi-site customer environments.
Solid understanding of structured cabling principles and data rack management best practices.
Strong troubleshooting and problem-solving skills across hardware, cabling, and deployment-related issues.
Strong technical writing skills with the ability to create polished, professional installation documentation.
Ability to work flexible hours, including evenings or weekends, to support off-hours installations before or after store openings.
Willingness and ability to travel to customer locations as required.
Bilingual in French and English.
What Compugen Offers You:Exciting,



fast-paced challenging work environmentA culture where authenticity and diversity are valuedProfessional developmentParticipation in Women in Technology NetworkOpportunities to give back to our local communitiesCollaborative supportive team membersRemote work/hybrid work optionsWork/life flexibilityEquity StatementAt Compugen, we are committed to diversity, equity and inclusion. We actively recruit from all groups, including women, Indigenous people, persons with disabilities and members of visible minorities. L’expert(e) en documentation des services techniques avancés fournit une expertise technique, un soutien au déploiement et des conseils opérationnels pour les équipements TI de systèmes de vente au détail dans les environnements clients. Ce rôle exige une solide expérience pratique en installation, de fortes compétences en documentation technique et la capacité de collaborer avec les équipes internes, les clients et les techniciens terrain afin d’assurer la réussite des activités de préparation, de test et de déploiement des solutions technologiques de vente au détail.
Responsabilités clés:Agir à titre de ressource technique pour les équipements TI de vente au détail, incluant les systèmes POS, appareils portables, scanners, imprimantes, équipements réseau, systèmes administratifs, postes de travail et périphériques connexes.
Développer et maintenir une solide compréhension des configurations, normes et exigences des environnements clients pour les systèmes TI de vente au détail.
Offrir du soutien technique et du dépannage pour les problèmes liés au matériel, à la connectivité, à la configuration et aux systèmes affectant les opérations en magasin.
Travailler avec les équipes d’ingénierie des clients pour effectuer les installations sur site Alpha et Beta, les tests et les projets pilotes de nouveaux appareils, logiciels et solutions technologiques en magasin.
Créer et maintenir une documentation technique claire et professionnelle : guid

📌 Elevated Technical Services Document Expert (Canada)
🏢 Compugen
📍 Canada