Job Title:

Salesforce Communications Cloud Architect

Location:

Toronto, ON - Hybrid (2-2 Days WFO)

Duration:

06-12 Months

Hourly Pay Rate:

Max rate - ***/hr but open for right candidate

:

Lead end-to-end architecture, solution design, and implementation of Salesforce Communications Cloud platforms. Design Enterprise Product Catalog (EPC), CPQ, Order Management, and Digital Commerce solutions. Define integration architecture with OSS/BSS, CRM, ERP, middleware, and third-party systems. Drive scalability, performance, security, and governance standards. Lead technical workshops, solution reviews, and stakeholder discussions. Provide architectural guidance to development and implementation teams. Ensure alignment with TM Forum standards and telecom industry best practices. Support estimation, roadmap planning, and digital transformation initiatives.

Required Skills & Qualifications (Must-have qualifications that candidates must meet to be considered):

- 10 years of Salesforce experience with solid expertise in Communications Cloud (Vlocity).
- Hands-on experience with EPC, CPQ, Order Management, and Industries processes.
- Strong knowledge of OmniStudio (OmniScripts, FlexCards, DataRaptors, Integration Procedures).
- Expertise in Salesforce architecture,



Apex, LWC, APIs, and integrations.
- Experience integrating Salesforce with OSS/BSS, ERP, and external platforms.
- Strong understanding of telecom business processes such as Lead-to-Order and Order-to-Cash.
- Experience with CI/CD, DevOps, and Salesforce deployment methodologies.

Preferred Skills & Qualifications (Nice-to-have skills but are not required):

- Salesforce Application/System Architect certification.
- Salesforce Industries (Communications Cloud) certifications.
- MuleSoft integration experience.
- Knowledge of TM Forum Open APIs and SID model.
- Experience with large-scale telecom transformation programs.
- Agile/Scrum delivery experience.

Day-to-Day Responsibilities (key tasks and expectations for the role):

- Lead end-to-end architecture, solution design, and implementation of Salesforce Communications Cloud platforms.
- Design Enterprise Product Catalog (EPC), CPQ, Order Management, and Digital Commerce solutions.
- Define integration architecture with OSS/BSS, CRM, ERP, middleware, and third-party systems.

For immediate consideration please click APPLY to begin the screening process with Alex.

📌 Information Technology_CAN - CAN_Platform Architect (Toronto)
🏢 Artech
📍 Toronto