Job-Role/Title : IT Project Manager

Job-Type : Contract Chance - 6-month term

Possibility of Extensions : Yes, optional extension of 6 months.

Job Location : Toronto, ON - M5V 3C6, Canada | Hybrid work - 3 days/week

Job Summary : The ServiceNow Program requires a Senior Developer who will proactively work towards designing, configuring, customizing, and implementing a Digital Product Release Management (DPRM) solution to support enterprise release management processes

Key Deliverables & Responsibilities:

- Design, configure, and implement the ServiceNow Digital Product Release Management (DPRM) solution , including release workflows, approval processes, governance controls, forms, notifications, and automation to meet business and operational requirements.
- Configure and customize ServiceNow platform capabilities , including Flow Designer, business rules, UI policies, scripts, dashboards, reports, and performance analytics to support enterprise release management processes and improve operational efficiency.
- Design and implement integrations between DPRM , Change Management, CMDB, Strategic Portfolio Management (SPM), DevOps tools, CI/CD pipelines, and other enterprise systems using ServiceNow integration capabilities, APIs, and industry best practices.
- Develop and maintain release governance artifacts and reporting capabilities , including release calendars, deployment schedules, risk and dependency tracking, executive dashboards, operational reports, and performance metrics.
- Conduct and support solution testing activities , including unit, integration, system, regression, and user acceptance testing, while identifying, tracking, and resolving defects to ensure solution quality, stability, and readiness for production deployment.
- Prepare and deliver solution documentation , training materials, knowledge transfer sessions, and operational procedures to support user adoption, ongoing administration,



and long-term sustainability of the ServiceNow DPRM solution.
- Assess current-state release management processes and develop future-state recommendations to improve release governance, standardization, automation, stakeholder visibility, and alignment with ITIL and enterprise service management best practices.

The Release Management Consultant will be responsible for the following :
- Lead the design, configuration, customization, implementation, and ongoing support of the ServiceNow Digital Product Release Management (DPRM) solution to enable and enhance enterprise release management processes.
- Facilitate stakeholder workshops and collaborate with business stakeholders, project teams, product owners, and technical teams to gather requirements, analyze business needs, and develop scalable ServiceNow solutions and process improvements.
- Configure, customize, and maintain ServiceNow platform capabilities, including workflows, Flow Designer, business rules, forms, notifications, approval processes, dashboards, reports, and Performance Analytics to support Release Management operations.
- Design, implement, and support integrations between DPRM, Change Management, CMDB, Strategic Portfolio Management (SPM), DevOps tools, CI/CD pipelines, and other enterprise applications using ServiceNow integration technologies and APIs.
- Support the full solution delivery lifecycle, including requirements analysis, solution design, configuration, testing, deployment, release planning, production support, and continuous improvement initiatives.
- Establish and support enterprise release governance practices, including release planning, scheduling, release calendars, risk assessments, dependency management, deployment coordination, and post-release reviews.
- Develop and deliver process documentation, operating procedures, training materials, knowledge transfer sessions, and user support resources to promote successful adoption of Release Management capabilities.

📌 IT Project Manager - ServiceNow & ITSM Program Delivery (Ontario)
🏢 Global Pharma Tek
📍 Ontario