Provide frontline service at The Salvation Army’s Overflow Shelter during weekend evening shifts, using communication and conflict-resolution skills. Support clients while maintaining facility security.

This Frontline Worker role delivers direct assistance within a supportive housing facility and shelter. You will complete routine intake, direct clients to services, record information, and answer inquiries. The position also involves community referrals, confidentiality,



and responding appropriately to challenging behaviours or medical situations.

Key Responsibilities:

• Complete routine intake processes and decisions following standard procedures
• Direct clients to appropriate shelter services and resources
• Record client information according to policy
• Liaise with referral sources and external agencies
• Maintain facility and client security during shifts

Requirements:

• Post-secondary certificate in Social Work or related field
• Valid driver’s license and clear driver’s abstract
• At least one year of related experience
• Positive communication and conflict-resolution skills
• Ability to lift items weighing up to 30 pounds

Support Overflow Shelter clients through intake, referrals, communication, and de-escalation while reflecting The Salvation Army’s service values.