Sherway Nissan is looking to hire a Junior/internal Service Advisor to join their team.

Responsibilities

- Scheduling service appointments
- Opening work orders and describing clearly and accurately the specific customer problems and needs
- Recommending and explaining the nature of the required automotive maintenance and repairs to the customer
- Securing agreement from customer before repairs, outlining cost estimate and approximate time when vehicle's work will be completed
- Communicating frequently and effectively with Service Technicians to obtain information on needed vehicle repairs
- Keeping customer informed of the repair progress and communicating the need for additional work when needed
- Explaining warranty policies and factory-recommended maintenance schedules to customer
- Staying up to date on technical and performance information on all vehicles serviced by the dealership
- Encouraging vehicle service and maintenance by advising customers on the care of their cars and the value of maintaining their vehicles.




- Handling customer inquiries and complaints in a timely and effective manner

*

Qualifications

- Basic mechanical and automotive product knowledge
- Ability to communicate technical information in a manner that customers understand
- Excellent computer skills. Knowledge of related in-house dealership computer systems an asset
- Highly effective listening, communication and customer service skills
- Thrives in a fast paced setting, working well under pressure
- Excellent organization and multi-tasking abilities. Detail oriented
- Team player but also able to work independently
- G class driver’s license with a clean driver’s abstract report

Job Type: Full-time Pay: From $40,000.00 per year

Benefits

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Vision care

Experience:
- Customer service: 1 year (required)
- Automotive industry: 1 year (required)

Work Location: In person

📌 Junior Service Advisor (Etobicoke)
🏢 Sherway Nissan
📍 Etobicoke