Dass Metal Products is a wholly owned Canadian family business which has been in the construction and development industry for over 30 years. J Dass built his business on hard work and his desire to provide “second to none” service to his customers. Dass began as a modest retail business and has now expanded into industrial and commercial development including hotels, banquet halls and residential high rise. As a Order Processor, you will provide customer, sales and operations support in a consistent, efficient and timely manner conducive to the company’s mission statement and objectives, ensuring the highest level of customer service is always achieved. The Order Processor accurately processes purchases on a daily basis. This role is responsible for account activations and various other requests. Acting as the primary internal customer contact, communicating directly or through the sales organization with the customer to close business and complete administrative functions in line with the objectives and responsibilities of the Global Sales Team. Manage regular and ad hoc projects, gathering information from multiple departments in the company. To provide administrative assistance to Management, and support daily activities of Customer Service, Sales, and Operations via direct interaction, phone, and email,



along with the companies CRM and other business systems. Order Processor Job Responsibilities Receive and review customer orders for accuracy and completeness Communicate with customers regarding order status and updates Maintain organized records of orders and customer information 2-3 years’ experience (preferred) in order processing, customer service or related experience ~High level of computer literacy ~ Must be customer-retention focused ~ Previous experience with Salesforce or NetSuite is a plus ~ Ability to analysis problems of a moderate difficulty and manage and review data coming from variety of factors ~ Professional and pleasant style in dealing with customers and sales team ~ In-depth knowledge of Salesforce or a similar CRM ~ Knowledge and proficiency working with Microsoft Office ~ High school diploma or equivalent; Familiarity with office software and phone systems a plus Minimum 2 years’ experience in Customer Service, order processing an asset Robust phone contact handling skills and active listening Familiar with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Full-time, Permanent Day shift ~ Monday to Friday – 9 am to 5 pm ~

📌 Order Processing Representative (Canada)
🏢 JDass
📍 Canada