Lead SaaS customer success through platform adoption, ROI delivery, and executive relationships at Workiva with flexible office or work from home.

As a Lead Customer Success Manager, you oversee customer lifecycles across Workiva’s highest value named accounts. You guide executives through value realization, product maturity, and scalable adoption. Your work includes onboarding, training, consultative recommendations, renewal forecasting, and stakeholder communication.

Key Responsibilities

Drive Workiva Platform adoption and prove ROI to executives

Consult on workflows, best practices, and management business reviews

Build trusted relationships across customer organizations and internal teams

Identify risks, forecast revenue changes, and resolve customer issues





Manage renewal pipelines and achieve revenue retention targets

Requirements

Undergraduate degree or equivalent related education and experience

Six years of Customer Success, Service, Account Management, or Sales experience

Experience supporting a SaaS application preferred

Expertise in assigned customer use cases and software platform solutions

Strong influence, presentation, prioritization, and problem-solving abilities

Apply customer success leadership, SaaS expertise, and executive consulting to maximize Workiva Platform value and retention.

📌 Lead SaaS Customer Success Manager (Winnipeg)
🏢 Workiva Canada ULC
📍 Winnipeg