Leader, Patient Safety, Quality & Accreditation

BC Emergency Health Services

Vancouver, BC

Permanent, Full Time, Non-Contract

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BC Emergency Health Services (BCEHS) is hiring a Leader, Patient Safety, Quality & Accreditation.

Role Summary

In accordance with the Purpose, Vision, Values and Coast Salish Teachings, and strategic directions of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

Reporting to the Director/Manager, Quality, Patient Safety, and Accreditation, the Leader assists the Director/Manager with planning, implementing, coordinating, and monitoring quality improvement and patient safety initiatives focusing on maintaining an environment of continuous improvement. The Leader collaborates with quality and safety, clinical and administrative leaders and staff within and across PHSA programs to prioritize improvement projects, and develops, implements, monitors, and evaluates the processes.

What you’ll do

- In alignment with PHSA’s North Star Priorities and the Coast Salish teachings, contributes to a culture of learning and continuous improvement by supporting and/or advancing initiatives within the Integrated Quality & Safety Strategy and participating in process improvement initiatives.
- Works with staff to develop, implement, and evaluate quality improvement and patient safety initiatives and/or indicators of quality outcomes and performance; plans, develops and implements Patient Safety and Quality Improvement (PS&QI;) projects, education, initiatives and materials including evaluation and PS&QI; sustainment tools and supports PHSA initiatives to eradicate Indigenous specific racism and discrimination.

- Ensures quality and safety activities are in alignment with accreditation requirements. Provides accreditation education to program staff as required.
- Supports the development, revision, and evaluation of practice support tools related to quality and patient safety and proactively educates staff on quality, patient safety and risk management activities.

- Leads retrospective reviews such as Root Cause Analysis, and/or prospective reviews (e.g., Failure Modes Effect Analysis), necessitated by safety events, critical incidents or process issues related to the program; monitors the culture of patient safety through methods such as reviewing patient safety culture survey results and creating action plans to lead improvements.
- Leads, facilitates, and participates in Quality Improvement (QI) education sessions and workshops to foster a culture of learning and continuous quality improvement.

What you bring

Qualifications

- A level of education, training and experience equivalent to a Master’s degree in Nursing, Health Administration, related health discipline or other relevant area plus five (5) years of Healthcare experience, including experience in leadership and quality and safety.
- Knowledge and expertise in Quality Improvement, Change Management, Patient Safety and Accreditation standards preferred.

- Working knowledge of legal, ethical, and clinical issues associated with standard of care practices, and Accreditation Canada requirements.




- Working knowledge of evaluation techniques and methodologies including statistical analysis methods and presentation of information.
- Demonstrated analytical and problem-solving skills with a global perspective in order to incorporate the organization’s systems and strategies when developing viable solutions to program problems.

Skills & Knowledge

- Demonstrated project management skills in the design, development, and implementation of large-scale projects
- Proven experience managing in a 24/7 multi-site facility management environment. Ability to deliver results in an effective and efficient manner.
- Ability to facilitate collaboration with internal and external groups and ensure participation of key partners.
- Ability to manage and implement change.
- Possesses excellent presentation and communication skills
- Proven ability in policy development, strategic planning, business relationships, and complex negotiations

Indigenous Cultural Safety and Diversity

- Knowledge of Canadian colonial impacts on Indigenous people in social and health contexts, supported by significant knowledge of Canadian and Indigenous ideologies, including knowledge, and understanding of Indigenous cultural safety, cultural humility, Indigenous-specific racism and anti-racism.
- Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission’s 94 Calls to Action (2015), In Plain Site Report (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), and Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls calls for justice, and how they intersect across the health care system.
- Supports team members on their learning journey, ensuring education strategy for team/department to implement Indigenous Cultural Safety at a practical level.
- Works collaboratively with appropriate Indigenous teams/departments to ensure ICS lens applied holistically.
- Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
- Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.)

While BCEHS would consider a foundation in Indigenous cultural safety to be a strong asset for consideration, our commitment to enhancing Indigenous cultural safety includes providing all employees with access to resources and training programs in partnership with San'yas Core Health Indigenous Cultural Safety Training and Anti-Indigenous Racism Response Training.

One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes ongoing commitments to Indigenous recruitment and employee experience as well as dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya’k̓ula Team (Indigenous Recruitment & Employee Experience) for support at [email protected].

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, and development programs to support you – at work and at home.





- Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
- Access to professional development opportunities through our 2,000+ in-house courses including a range of experience level, profession-specific, or other essential training on Indigenous Cultural Safety; Indigenous-specific anti-racism; Diversity, Equity, Inclusion and accessibility, mental health and well-being, and more.
- Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
- Annual statutory holidays (13) with generous vacation entitlement and accruement.
- PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
- Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

What We Do:

The British Columbia Emergency Health Services (BCEHS) is the lead Emergency Medical Services (EMS) agency in British Columbia, the largest EMS provider in Canada, and one of the largest in North America responding to over 600,000 ground calls and 7,800 air calls every year. BCEHS program is part of the Provincial Health Services Authority (PHSA). We are also responsible for the delivery, coordination and governance of appropriate and effective out-of-hospital and inter-facility health services throughout B.C.

BCEHS is part of the Provincial Health Services Authority (PHSA) which plans, manages, and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments’ unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey—one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a explicit and sustainable path to lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self-determination.

Guiding these efforts PHSA must uphold legislative obligations and provincial commitments found in the foundational documents such as including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.

Accommodations are openly offered without consequence or negative impact to all applicants – please contact [email protected] for further information.

Job Type: Permanent, Full-Time, Non-Contract

Salary Range: $90,770-$130,481

The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience and would be in alignment with the provincial compensation reference plan.

Closing date: October 30, 2026

Requisition # 205836

Contact: [email protected] (Only applications submitted online through this posting will be considered. Please do not send resumes to this email address, as email applications will not be reviewed.)

📌 Leader, Patient Safety, Quality & Accreditation (Vancouver)
🏢 Provincial Health Services Authority
📍 Vancouver