At the University of Waterloo, we create and promote a culture where everyone can reach their full potential. As an employee, you get support & opportunities that empower you to advance your career. The University is a welcoming workplace for those of all abilities, interests, and expertise. Time Type: Full time Business Systems Analysis Employment Type: Temporary Department: Information Systems and Technology
- Office of the Registrar, Business Systems Analysis This position is being offered as a Secondment or contract opportunity. Primary Purpose The Registrar’s Office (RO) is involved in all aspects of academic life, including marketing for undergraduate student recruitment and admissions, enrolment, examinations, development and application of academic policies, and convocation. This position supports the systems‑based processes for these activities and drives continuous improvement through systems development projects. The Business Systems Analyst (Analyst) provides functional business analysis and project leadership in systems development related to student information systems and integrations of the University, while supporting major, more complex business processes. There are several critical aspects of support including provision of accurate and timely data to support the Registrar’s Office units and staff and faculty to facilitate and enhance decision‑making, strategic planning, and communications. Functional Knowledge and Leadership in Business Analysis and Development Provides business analysis for current problems or changing processes (may be introduced by legislative or policy changes) Identifies and/or verifies user needs; creates user stories and test scenarios for large development projects, interpreting requirements,



fit/gap analysis engaged with implementation of these tools (setup/configuration, development, analysis and forecasting, testing, training, document findings) Functional project subject matter expert role in systems, working in partnership with IST and other departments on development projects, appreciation for various project management methodologies such as eg. waterfall, agile, etc Functional leadership for system upgrades, enhancements, and fixes—research, identification of test scenarios, and quality assurance—and assuring that stakeholder needs are met Source of expertise and technical support on student information systems and related or integrated systems Liaises with stakeholders from various departments, user groups and downstream partners across campus such as Faculties, Graduate Studies and Postdoctoral Affairs, Centre for Extended Learning, IAP, Finance, Cooperative Education, Housing, and many others, as well as Registrar’s Office staff Accountable for system configuration, maintenance, and functional setup Builds and maintains effective working relationships with stakeholders within the RO and across campus,



often acting as a liaison between functional and technical requirements Monitors relevant business processes and stakeholder use of systems to identify opportunities for business process improvements Develops and maintains technical and business procedures and documentation; ensuring adherence and necessary adjustments due to policy changes (eg. Plans and delivers training workshops to both internal and campus wide staff Responsible for monitoring accuracy of system coding and business processes of existing practices Participates in various working groups and project teams, frequently including IST, GSPA, CEL, and Finance, as a partner in service excellence; Data Analysis, Interfaces and Reporting Understand protocol and governance around data and releasing data Delivers approved ad‑hoc data as requested (e.g., research requests from faculty, Office of Research, external parties) Accountable for accuracy and integrity of data interfaces with internal and external systems, including functional analysis, maintenance, and support (e.g. Liaise with various stakeholders related to portfolio data and process accuracy (e.g., Solid understanding of relational database structure and definitions and understanding of changes required due to policy. Other May be called on to volunteer support for exams, convocation and other Registrarial events Performs other duties and assists with special projects as assigned Undergraduate degree required, or a suitable combination of education and systems experience in a post-secondary environment ~ Completion of courses in Business Analysis or a related discipline, or the Certified Business Analysis Professional (CBAP) certification would be an asset ~5 years of progressively responsible business systems analysis experience including demonstrated experience with an enterprise student information system and technology projects ~2 years student information system experience including configuration and setup of processes, quality assurance and testing of new functionality ~ Extensive exper

📌 Business Systems Analyst (Canada)
🏢 Waterloo International
📍 Canada