Full-Time, Permanent (37.5 Hours per week) The Client Services Coordinator will identify opportunities and solutions to improve the administrative efficiency of Homeward Bound Oakdale Program in a confidential, professional environment. Liaise between Homeward Bound Management and coordinators to ensure information is relayed in a smooth, accurate and timely manner. Experience in human services, supported housing, or with persons with disabilities/addictions; Knowledge of community resources, supports and other agencies; Robust organizational, administrative, and time management abilities; Must be able to work flexible hours when needed; Must pass YWCA Security Clearance with a successful vulnerable sector and criminal background check; 4 Weeks Paid vacation annually; ~ 5% matching pension; ~ Program Specific Support Oversee day-to-day duties of transportation support workers; Be a part of an on-call rotation for Homeward Bound Oakdale; Data entry Master Client List, Administration of client numbers, intake database; Administrative Support Act as a liaison for HWB Oakdale with administrative coordinator. Assist admin in their absence; Power, Energy,



and Water bills each month for finance invoicing and billing; Support Homeward Bound Windsor in the absence of their Client Services Coordinator; Support employees with systems in the absence of supervisor; Client Services Point of contact for Homeward Bound Oakdale Client Services related phone calls from Monday to Friday 8am to 4pm; Collaborate with supervisor to schedule intakes, assess with accuracy to house the most in need, and collection of data and adding data to HIFIS; Orientation of rules and regulations, medication admin, arranging keys to apartment, HB phone number for emergencies, expectations, rights, responsibilities, appointment expectations; Client File Management including updating, file storage, access, and confidentiality; Delegate support workers to ensure completion of client identification cards; Attend case management meetings when requested for coordinated access; Meet bi-weekly with other Client Services Coordinators and Intake Panel to ensure consistency within programs and meet monthly with management Uphold and maintain policies and procedures for all Homeward Bound programs; Connection with clients to relevant community services; Follow safety and security policies at all times; Other duties and responsibilities as deemed necessary by management, to ensure the effective operation of Homeward Bound Oakdale;

📌 Client Service Manager (Canada)
🏢 YWCA Prince Albert
📍 Canada