Personal & Commercial Banking Pay Details: 52,700.00$/$52,700.00 - 74,400.00$/$74,400.00 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. CUSTOMER Act as a subject matter expert in the branch for both customers and colleagues regarding all products, services, policies, and procedures of TD, especially regarding both personal banking and business banking products/services or policies/procedures Provide sound advice with every customer interaction, contributing to an exceptional customer experience Use ability to discover and advise on meeting/exceeding customer needs by asking deeply curious and thoughtful questions Improve customer financial confidence through ongoing dialogue and by answering questions Engage in customer outreach (via phone, email, and other means) to discuss portfolio updates and/or additional opportunities which best service the customer's needs Provide total financial reviews and provide appropriate recommendations based on the customer's personal circumstances Ensure customer issues are resolved in an accurate and efficient manner, escalating issues where necessary Possess comprehensive knowledge of the local market, competitive offers, and economic trends to support advice recommendations Assist with maintaining a professional and inviting space in all common areas of the branch, adhering to premises, marketing, and/or regulatory guidelines, paying attention to the office space in which the advisor occupies May act as a point of escalation and support for the frontline and advice staff, ensuring customer problems are handled appropriately, when required Contribute to the achievement of business objectives by proactively attracting, acquiring and retaining customers / sales opportunities and referrals, to increase profitability and enable business growth Promote and offer full suite of products, sales, services and banking capabilities Protect the interests of the organization – identify and manage risks, and escalate non-standard, high risk transactions / activities as necessary Identify, suggest and actively participate in process improvement opportunities Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite Assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct Participate in personal performance management and development activities, including cross training within own team Act as a brand champion for your business area/function and the bank,



both internally and/or externally Requires specialized expertise to provide complex transaction/ product feature advice and guidance to customers Requires specialized skills and expertise in a range of products, services, concepts and processes and could be characterized by moderate - high complexity / risk Acts as a sales process/product expert to customers and/or internal partners Acts as a team lead and/or escalation point for complex issues, coordinating the work of others and providing coaching to maintain service, process and product standards Uses insights into how the customer or sales team integrates with other teams to coordinate efforts and resources to achieve shared objectives Has direct impact on the quality of the duties performed, or services provided, to the sales team and the unit supported Implements sales and customer service procedures and approaches to complete work Requires tact to exchange ideas and customer information in a concise and logical way; handling of sensitive customer information and resolution of exceptions High School diploma and/or ~Post-Secondary or Undergraduate degree (in related field) preferred For roles requiring Mutual Fund licensing, applicable registration requirements with the Canadian Investment Regulatory Organization (CIRO) must be met.

Licensing registration is subject to successful completion of required background screening, including criminal and credit checks. Any prior credit delinquencies must be fully resolved for at least six months before licensing can be obtained. TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores.

More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total

Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals.

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Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan,



we’re committed to providing the support our colleagues need to thrive both at work and at home.

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

Here at TD, we hire and develop the best. Training & Onboarding We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your current role. We do our best to communicate outcomes to all applicants by email or phone call.

Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

Language

Requirement (Quebec only) Maîtrise d’une langue autre que le français pour offrir du soutien ou traiter avec des employés ou des collègues qui ont besoin de services et de soutien dans une langue autre que le français. At TD we’re guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care.

No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture. Our Commitment to Diversity, Equity, and Inclusion At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We’re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.

Helping to Make an Impact in Communities – TD Ready Commitment TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. Under the TD Ready Commitment, we are targeting a total of C$1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It’s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities.

📌 Manager, Personal Financial Services - Brossard, Rome (Full-time, 37.5h/week)
🏢 TD Bank Group
📍 Brossard