As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, The Mobile Device Manager is accountable for the end-to-end lifecycle, availability, security and cost‑effective management of Purolator’s operational mobile devices and related equipment across the national network. The portfolio includes rugged Android handheld scanners, finger and wearable scanners, tablets, label printers, batteries, cradles, chargers, mounts and protective accessories.

Leading three direct reports, this manager owns the device service, lifecycle roadmap, budgets, vendor relationships, inventory governance and mobile device management (MDM). The manager partners with IT and Operations leaders on demand planning, device standards, deployments, support and issue resolution. In addition to this core device mandate, the role coordinates reliability and security‑remediation improvements for IT operations applications, working with existing technical owners.

Device Service Ownership & Lifecycle Planning Own Purolator’s Operations mobile device service, roadmap and work plan for support, refreshes, deployments, upgrades and improvements. Forecast demand, site needs and peak/growth capacity with IT and Operations. Manage selection, procurement, provisioning, deployment, maintenance, repair, redeployment and secure retirement.

Fund replacements around lease, warranty, manufacturer support and end‑of‑life dates. Batch refreshes and lease returns, aligning replacement readiness and return deadlines to avoid extensions, duplicate rental costs and disruption.

Inventory

Governance & Site Accountability Maintain serial‑level records of site, status, lease and support coverage; reconcile stock against MDM, shipment and repair records. Set spare/replenishment levels, validate requests against demand/allocations and redistribute surplus before buying. Establish terminal accountability for custody, stock checks, secure storage, charging, care, loss reporting and timely returns. Verify inactive, missing, damaged, aging and unreturned devices with sites

- Include inventory/configuration details, accessories, setup guidance and support contacts in shipments; confirm receipt, deployment and outstanding returns. MDM, Applications & Android Updates Oversee enrollment, provisioning, profiles, policies, groups, scripts, remote support and configuration baselines, with controlled admin access and documented change approvals. Maintain an approved app catalogue of owners, versions, deployment methods, support contacts and dependencies; govern installation, updates and removal. Own Android, firmware and security‑update plans by supported model. Test compatibility with app owners/vendors across scanning, Bluetooth, printing, Wi‑Fi, cellular and eSIMs. Use pilots and staged rollouts with go/no‑go criteria, rollback/recovery plans,



operational windows and verification. Resolve exceptions and unsupported configurations.

Project

Engagement & Deployment Readiness Assess device needs, app permissions, connectivity, accessories, deployment effort and ongoing support costs early with project/business teams. Coordinate selection, proofs of concept, field testing, procurement lead times, staging, installation, schedules, training and post‑rollout support using MDM pilot, approval, recovery and verification controls. Manage capacity, tickets, backlog, service levels, escalations and coverage.

Oversee L1, break/fix, replacements and RMAs; route app/network/infrastructure/vendor issues through closure. Resolve recurring device/battery/charging/connectivity/printer issues using ticket/repair trends, diagnosis, escalation and verified fixes.

Manage

Zebra, SOTI, suppliers, repairers, lessors and carriers with Procurement/Finance. Review cases, failures, repair quality/speed, parts, roadmaps and commitments

- Turn field feedback into enhancements, defect escalations and design improvements
- Engage terminal/regional/IT leaders on concerns, changes and field feedback. Report inventory gaps/surplus, inactive/missing devices, tickets/repairs, rollouts, Android updates and budgets, with impacts, risks, decisions, actions, owners and dates. maintain improvement plans and timely deployment/incident/site notices, with business/compliance language input. Keep audit‑ready asset/access/procurement/change records
- Improve health/inventory visibility and provisioning/support automation
- Coordinate assigned apps with owners/development/Infrastructure/Security/vendors; technical teams own engineering/services. elevate delays, resource gaps and risks. Drive vulnerability testing, approved deployment and Security verification before closure; track exceptions through risk governance. Establish monitoring, alerts, runbooks and service objectives; turn root causes into permanent fixes. Coordinate versions, certificates, capacity, recovery tests and safe deployments
- Post‑secondary diploma or degree in Information Technology, Computer Science, Engineering or a related discipline, or equivalent practical experience. ITIL certification and relevant enterprise mobility, Android or device‑management training are assets. Progressive experience in enterprise device management, IT operations or field technology support, including direct people leadership or substantial team‑lead responsibility. Demonstrated ownership of operational device fleets, including procurement, inventory, leasing, lifecycle refreshes, repairs and multi‑site deployments.





Experience managing MDM/enterprise mobility platforms and controlled Android application and operating‑system deployments.

Experience with SOTI MobiControl and Zebra devices is a strong asset.

Experience managing budgets, forecasts, suppliers, contracts and service escalations, and working directly with business and Operations leaders.

Experience supporting rugged scanners, wearable devices, tablets, label printers and related peripherals in logistics, transportation, warehousing, retail or another operationally critical environment is an asset. Strong working knowledge of Android enterprise mobility, MDM profiles and policies, provisioning, application packaging, staged updates and remote troubleshooting. Understanding of scanning workflows, Bluetooth peripherals, printer configuration, battery and charging behaviour, Wi‑Fi and cellular dependencies, and shared‑device security considerations.

Practical knowledge of IT service management, incident and problem management, change control, asset management and operational readiness. Working knowledge of application monitoring, service‑level objectives, vulnerability‑remediation tracking and recovery readiness, with the ability to coordinate corrective actions across development, Infrastructure, Security and vendor teams. Translate inventory, utilization, ticket, repair and financial data into prioritized actions and clear leadership reporting.

Comfort with service‑management and asset tools, spreadsheets and reporting dashboards

- Accountable service owner who anticipates risks, makes recommendations and follows issues through to closure. Strong communicator who explains business impact and builds credibility with front‑line teams, Operations leaders, IT partners and vendor leadership. Sound judgment when balancing operational urgency, security, standardization, cost and long‑term supportability. Effective people leader who delegates execution, establishes clear expectations and develops technical depth and backup coverage. Constructive challenger and continuous‑improvement advocate who brings field feedback to vendors and closes the loop with business partners.

Language

Requirement

Proficiency in English is required for this position due to the frequent communications that must be conducted in English with various stakeholders. POSTING DETAILS

530 - Corporate Office Environment Senior Manager Technology Operations Support Purolator is an equal prospect employer committed to diversity and inclusion. During pre‑screening, we may use an Artificial Intelligence (AI) tool, supported by human oversight, to efficiently manage tasks such as resume screening and candidate matching, enabling our team to connect with qualified candidates faster. Personal information is used solely for recruitment and managed in accordance with privacy legislation.

Every day at Purolator is an opportunity to connect with colleagues, customers, and communities to make a positive impact.

📌 Manager, Security Operations - Remote (Mississauga)
🏢 Purolator
📍 Mississauga