Join Tofu as the Head of Customer to redefine customer experience in a hybrid full-time role based in Toronto. You'll take charge of the customer lifecycle from onboarding to post-sale engagement.Your mission is to work directly with Tofu’s Founder & CEO to set a strategic direction aimed at hitting $10M in ARR. You'll develop engagement strategies and enhance customer satisfaction while ensuring dedicated focus on reducing churn. Your experience in SaaS environments will be instrumental in driving success.Key Responsibilities:
- Directly manage the entire customer lifecycle
- Facilitate onboarding to achieve quick ROI
- Conduct health checks and QBRs with customers
- Develop product insights based on customer feedback
- Establish a comprehensive customer success functionRequirements:
- 5-10+ years in customer engagement roles
- Proven start-up experience
- Success with generating revenue via SaaS
- Solid numerical and analytical capabilities
- Self-driven and problem-solving mindsetLead customer experience innovations at Tofu and contribute to a transformative journey in Toronto.#J-18808-Ljbffr

📌 Tofu Head Of Customer Experience (Toronto)
🏢 Hiretofu
📍 Toronto