Become a vital part of MCI as a Customer Service Agent in a mid-shift role. Help deliver exceptional customer experiences through inbound and outbound interactions while resolving issues efficiently. MCI, a leader in business services and customer experience, seeks dedicated Customer Service Agents.

Ideal candidates should excel in problem-solving, communication, and troubleshooting, thriving in fast-paced environments. Engage with clients from renowned brands, ensuring their needs are met effectively during every call.

Key Responsibilities: Provide courteous support via inbound and outbound calls Troubleshoot and resolve customer issues for first-call resolution Use internal systems to retrieve necessary customer information Collaborate with teams to solve complex inquiries Document customer interactions accurately Requirements: ~ Must be at least 18 years old ~ High school diploma or equivalent required ~ Strong verbal and written communication skills ~ Proficient in Microsoft Office and Windows ~1+ year in customer service preferred Use your skills in a energetic role that values customer satisfaction and teamwork at MCI.

📌 MCI Customer Service Agent Position (Sydney)
🏢 The Sydney Call Centre
📍 Sydney