Burnaby, BC, Canada | Posted on 10/26/2023Are you passionate about technology, self-motivated and energetic? Do you like to provide top-notch customer service? If the answer is YES, we have a job for you!We are a software-as-a-service provider and have over a thousand B2B customers in North America and worldwide. We are growing fast and looking for a new member of ourTechnical Support Team.Responsibilities:Provide telephone and on-line technical support to existing customers in Canada and USA, including diagnosing and trouble-shooting GPS Tracking hardware and software issuesIdentify and resolve customer technical problemsDocument all outbound and inbound activity via the Support Ticketing systemEscalate more complex technical issues to Tier 2Build lasting relationships with customersCommunicate in a customer-focused, polite and friendly mannerEducation:Post-Secondary certificate, diploma in IT,
Electronics or EngineeringKnowledge of Spanish is an assetRequirementsExcellent written English communication skills are imperative2-5 years of experience in Helpdesk work or Technical Support in a Call Center servicing USA or CanadaProfessional phone manner, including patience, empathy and a knack for understanding customer needsStrong organizational, and time management skills and attention to detailBasic electronics knowledgeKnowledge of GPS Tracking, and cellular and satellite networks is an assetThe ability to diagnose and troubleshoot software and hardware issuesDental careExtended health careLife insuranceOn-site parkingPaid time offSchedule:Monday to FridayTerms of Employment:Full time$22 CAD per hourVisa sponsorship for the right candidate after the probationary period endsWe recognize people to be a cornerstone of our continued success and offer long-term careers and competitive compensation packages and a great place to work, combined with the prospect for personal and professional growth.