Kitchener Physiotherapy & Wellness is seeking a reliable, organized, and motivated full-time Medical Administrative Assistant / Receptionist to join our multidisciplinary clinic. We have multiple therapists, and the successful candidate will be responsible for coordinating their schedules, managing front desk operations, and ensuring the clinic runs smoothly and efficiently.

Our clinic provides physiotherapy, massage therapy, orthotics, compression stockings, acupuncture, and bracing services.

Availability Requirements

- Full-time availability is required.
- Must be available Monday to Saturday, including weekdays from 12:00 PM to 7:00 PM and weekends.
- This position is not suitable for students seeking part-time work around their school schedule.

We are looking for a quick learner, a strong multitasker, and a dependable team player who can work efficiently under pressure in a busy healthcare environment. Excellent people skills and strong communication skills are non-negotiable.

Job Duties and Responsibilities

- Therapist Schedule Management: Coordinate and manage schedules for multiple therapists, ensuring appointments are accurate, organized, and efficiently booked.
- Appointment Management: Book, confirm, reschedule, and follow up on patient appointments. Ensure schedules remain full and up to date while minimizing gaps and missed appointments.
- Patient Check-In and Check-Out: Welcome patients, check them in upon arrival, assist with registration, and complete check-out procedures.
- Billing and Insurance: Process patient payments and insurance billings, including applicable extended health, WSIB, and motor vehicle accident (MVA) claims.
- Billing Accuracy: Review and verify billing information, documentation, and claims for accuracy before submission.
- Phone and Email Communication: Answer phone calls professionally, respond to emails, manage inquiries, and provide patients with accurate information about clinic services.
- Front Desk and Clerical Duties:



Perform administrative tasks, including scanning, faxing, photocopying, filing, and maintaining patient records.
- Social Media and Marketing Support: Assist with social media updates, basic marketing activities, and promoting clinic services.
- Patient Service: Provide exceptional customer service and maintain a welcoming, professional environment for patients and therapists.
- Clinic Organization: Maintain an organized front desk, monitor supplies, and help ensure the clinic remains clean and professional.
- Perform other administrative duties as required to support daily clinic operations.

Required Skills and Qualifications

- Minimum 6 months of receptionist or administrative experience is required.
- Excellent verbal and written communication skills.
- Robust interpersonal skills and a professional, welcoming attitude.
- Exceptional organizational skills and attention to detail.
- Ability to multitask, prioritize responsibilities, and work effectively under pressure.
- Quick learner who can adapt to changing schedules and busy clinic operations.
- Strong telephone and email communication skills.
- Proficiency in Microsoft Office, Word, and Excel.
- Ability to work independently while contributing positively to a team.
- Reliable, punctual, professional, and dependable.
- Comfortable using computers, scheduling systems, and online billing platforms.

Education and Preferred Experience

- Previous experience in a medical office or physiotherapy clinic is an asset.
- Experience with extended health insurance, WSIB, and MVA billing is an asset.
- Experience with social media management or marketing is an asset.

How to Apply If you are organized, proactive, detail-oriented, and enjoy working with people in a fast-paced healthcare setting, we encourage you to apply.

Please apply only if you meet the minimum experience requirement and can commit to the required full time schedule, including evenings and weekends.

Pay: $17.60-$19.00 per hour

Work Location: In person

📌 Medical Receptionist (Kitchener)
🏢 KITCHENER PHYSIOTHERAPY u0026 WELLNESS
📍 Kitchener