Elevate member experiences with CAA Niagara as a full-time Member Retention Representative in Thorold, ON. Engage with current and past members to ensure active membership and satisfaction. In this role, you will be a vital ambassador for CAA Niagara, focusing on relationship building through effective communication. 2+ years of customer service experience and solid computer literacy are essential as you provide detailed information about membership benefits and renewals via phone.
You will excel in a supportive team environment. Key Responsibilities:
- Contact members to maintain active membership status
- Conduct welcoming and service calls to members
- Update payment information during service calls
- Remind members of missed renewal dates
- Process membership renewals and changes efficiently
Requirements:
- High School Diploma required
- 2+ years of customer service experience
- Excellent communication and interpersonal skills
- Strong attention to detail and adaptability
- Proficient with MS Office Products
Become a key relationship builder and customer service expert at CAA Niagara.