Serve FirstOntario members by phone using prompt, productive, and courteous transactional sales and service in a hybrid work environment.

As a Member Service Centre Representative, you will support members through phone-based transactions and service. You will proactively confirm needs are met, refer members to appropriate staff, and complete assigned sales, service, and operational accountabilities. FirstOntario welcomes diverse backgrounds and perspectives.

Key Responsibilities:

- Provide prompt transactional sales and service over the phone
- Deliver efficient and courteous assistance to members
- Proactively ensure members' needs have been met
- Refer members to other staff when appropriate
- Perform assigned sales, service, and operational accountabilities

Requirements:

- Grade 12 education or equivalent qualification
- Three years of office experience
- Three years of credit union or bank cash experience
- Interest in serving diverse member backgrounds
- Ability to support an inclusive environment

Bring phone-based member service, transactional sales, and operational experience to FirstOntario's hybrid service centre.

📌 Member Service Centre Representative (St. Catharines)
🏢 FirstOntario Credit Union
📍 St. Catharines