The Alberta Teachers’ Association invites applications for the position of

Manager, Membership Support

Permanent Full-Time

Work Location: Barnett House (11010 142 Street NW), Edmonton

As the professional organization of Alberta teachers, the Alberta Teachers’ Association (ATA) promotes and advances public education, supports teachers’ professional practice and serves as an advocate for its members. We are proud to retain our status as one of Alberta’s Top 85 Employers for consecutive years. We offer the following:

- A 35-hour work week, a minimum of four weeks of paid vacation, plus multiple other categories for days off to support your work/life balance
- A competitive salary between $99,011 to a maximum of $128,937
- A full range of 100 per cent employer-paid benefits for you and your eligible family members
- Free on-site parking, on-site gym, outdoor patio, cafeteria, library and multifaith/quiet spaces

The Opportunity Under the general direction of the Coordinator, Teacher Employment Membership Support, the Manager leads the Membership Support team to ensure the maintenance and accuracy of the Association’s membership data, statistical reporting and representative information and conveying/communicating this information annually to members. They will also act as the member data application lead by working with key individuals and making strategic recommendations on data collection, integration and retention requirements, incorporating business requirements and knowledge of best practices. Specific responsibilities for this position include the following:

- Serve as the primary subject matter expert for the membership management system (Dynamics), leading process improvements, system enhancements, testing initiatives and cross-functional collaboration to support business needs
- Oversee the integrity of membership and financial data, ensuring accurate membership status updates, fee processing, records management and annual maintenance of membership documentation and resources
- Develop and implement quality assurance, training and call-handling initiatives using staff feedback and performance data to drive continuous improvement and exceptional member service outcomes
- Oversee the accuracy, integrity and lifecycle management of membership data,



ensuring records are maintained from initial membership through retirement and lifelong membership status, while supporting critical organizational and provincial initiatives
- Lead workforce planning and operational coordination by forecasting workloads, scheduling staff resources and ensuring timely delivery of services during peak periods, reporting cycles, elections, conferences and other key events
- Manage the collection, integration, reporting and governance of membership data, collaborating with external partners and internal stakeholders to ensure data accuracy, legislative compliance, privacy requirements and informed organizational decision-making
- Lead and develop a high-performing membership services team through recruitment, training, coaching and performance management, ensuring consistent, high-quality member support and service excellence
- Oversee membership operations, ensuring the accuracy and integrity of member records, achievement of service standards and timely completion of data management activities and deadlines
- Monitor team performance, workloads and service metrics to optimize resource allocation, maintain responsiveness and support continuous improvement initiatives
- Develop and implement operational processes, business practices and service enhancements in collaboration with cross-functional stakeholders to improve efficiency, consistency and the overall member experience
- Handle customer escalations via phone or email and provide ongoing support by taking on overflow calls as required to ensure timely member service
- Oversee the orientation of new Association members on the operation of the membership database and ensure members can access the data and services they require
- Produce reports and generate statistics for use in annual reports and other organizational documents to support business and operational needs




- Undertake special projects and other duties as assigned in support of departmental and organizational objectives

Qualifications

- A degree in information technology, business administration or records management with a focus in database management (equivalencies will be considered)
- A minimum of five years of experience working with software/database(s) that maintains employment or personal data and/or tracking software such as Alinity, Peoplesoft, Oracle suite, etc
- Two years of project management experience in implementing or updating database applications
- Two years of experience supervising a team of staff in a high-volume, deadline-driven, computerized customer service environment
- Proven experience in a high-volume, deadline-driven, computerized customer service environment that requires high levels of English proficiency in speaking, reading, listening and writing (to interpret and explain policies and procedures to internal and external individuals)
- Proficiency using Microsoft Office applications, including Dynamics
- Strong customer service, communications and interpersonal skills
- Intermediate ability to find and interpret data
- Proven ability to multitask and prioritize work assignments
- Experience working in a customer service/member-driven association is an asset
- Additional leadership or software administration coursework are considered assets (equivalencies will be considered)

How to apply: Applications can be emailed to [email protected] by 4 PM on Tuesday, November 3, 2026. As an employer, the ATA aims to reflect and respond to the diversity of our membership, staff and the public. To help us better serve our members across the province, diverse applicants or candidates who speak more than one language are encouraged to identify these assets in their employment application.

The Alberta Teachers’ Association thanks all applicants for their interest; however, only those candidates selected for an interview will be contacted.

Job Types: Full time, Permanent

Pay: $99,011.00-$128,937.00 per year

Experience

- Project management: 2 years (required)
- Supervising: 2 years (required)
- Databases: 5 years (required)

Work Location: In person

📌 Membership Support Manager (Edmonton)
🏢 Alberta Teachers Association
📍 Edmonton