The CUSTOMER SERVICE REPRESENTATIVE is responsible for handling all incoming calls to our call center. The Customer Service Representative is responsible for assisting callers regarding the company’s programs Receives incoming calls from customers, vendors, merchants, and service companies and resolve issues regarding specific products, terms and conditions, service calls, and general questions. Handles our customers’ first report of claims Maintains a continual working knowledge of our client’s products, services and promotions. Completes a variety of forms and documents that require limited to no judgment based on guidelines and customer responses, scripted documents and operational procedures. Delivers service utilizing prescribed standards to supply accurate information to callers and resolve their issues. Researches, responds to and resolves customer issues in a timely fashion. Retrieves information from company systems (based on customer inquiry) and communicates information back to the customer in a transparent and educated manner. Documents all customer information, communications and sales in CRM system. 1 year minimum office experience (Required)



~2+ year's minimum office experience (Preferred) ~ High School Diploma or GED (Required) ~ Working knowledge of Microsoft Office (Required) Mastery of the English language, both written and verbal. Mastery of the English language, both written and verbal. Willingness to work non-traditional shifts which meet the needs of the team and company. The Amynta Group (the “ Company ”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any ground of discrimination protected by applicable human rights legislation. Applicants with disabilities may be entitled to reasonable accommodation throughout the recruitment process in accordance with applicable human rights and accessibility legislation. A reasonable accommodation is an adjustment to processes, procedures, methods of conveying information and/or the physical environment, which may include the provision of additional support, in order to remove barriers a candidate may face during recruitment such that each candidate has an equal employment opportunity.

📌 Client Service Representative (Canada)
🏢 Talentify
📍 Canada