Salary Range

The salary range for this position is CAD $29.24 - $29.24 / hour

Detailed Overview

In accordance with departmental policies and procedures, the position operates a centralized phone system for receiving and forwarding calls and/or information utilizing contact centre technology and related communications systems.

Responsibilities

- Operates a centralized phone system and computer to answer and/or transfer incoming requests to appropriate departments.

- Checks incoming emails in dedicated email account and follows established procedures to respond and/or forward.

- Ensures that all requests are logged and documented according to established procedures and/or guidelines.

- Checks status of requests to ensure response timelines are within established procedures and/or guidelines.





- Operates paging systems according to established procedures and/or guidelines.

- Responds to requests by prioritizing and evaluating request, according to established procedures and/or guidelines.

- Performs other related duties as assigned.

Qualifications

Education and ExperienceGrade 12 and one (1) year recent related experience or an equivalent combination of education, training and experience.

Skills and Abilities

- Ability to keyboard 45 wpm

- Ability to communicate effectively both verbally and in writing

- Ability to deal with others effectively

- Physical ability to carry out the duties of the position

- Ability to organize work

- Ability to operate related equipment.

📌 Operator, Housekeeping Call Centre (New Westminster)
🏢 Fraser Health
📍 New Westminster