Lead AdminAdvantage client services in a hybrid Toronto position, using team leadership and complex issue resolution to deliver consistent outcomes. As Manager, AdminAdvantage Client Services, you will direct Client and Account Specialists across implementations, enrolments, and ongoing service delivery. The role oversees complex client portfolios while aligning service standards, client expectations, contractual obligations, and operational priorities. You will guide delivery across Manulife’s AdminAdvantage operating model. Key Responsibilities:
Lead, coach, and develop Client and Account Specialists Oversee complex implementations, enrolments,
and ongoing service delivery Resolve high-risk issues through cross-functional stakeholder coordination Establish governance frameworks and consistent service standards Drive scalable continuous improvement across AdminAdvantage Operations Requirements:
Post-secondary education or equivalent experience Extensive leadership experience in complex client-focused environments Deep understanding of Group Benefits and enrolment processes Proficiency with Microsoft Office 365 tools Experience with project management and system implementation preferred Bring strategic leadership, Group Advantages expertise, and operational discipline to Manulife’s AdminAdvantage client service delivery team.