Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading.

We are building an elite team, applying frontier technologies to the world’s biggest financial problems. Builders who are wired to make an impact. Robinhood’s Customer Experience team is committed to providing an outstanding customer experience.

In your role as a Concierge Desk Representative, you will be empowered to help our most active customers with some of their most complex issues and seek to develop long lasting relationships. In particular, your work will strive to resolve all issues experienced by our most engaged customers. Your job is not only to help our customers with the issues they encounter, but to proactively engage this subset of customers to educate, add value, and attempt to address early indications of problems.

You will help us learn as a company from each interaction, so that we can make our customer’s experience, using our products, as seamless as possible.

Your mission will be to solve customer issues efficiently and effectively, while proactively connecting with them throughout the day. This role is based in our Denver, CO, and Westlake, TX office(s), with in-person attendance expected 5 days per week during the onboarding period. After onboarding,remote shifts expected with overnight-shift hours at least 5 days a week.

At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams. Provide exceptional support to high-value clients by resolving complex issues efficiently, while demonstrating empathy and a deep understanding of their needs.

Conduct personalized, goal-oriented conversations with customers to understand and support their financial journeys.



Serve as a trusted point of contact for customers navigating complex financial tools including multi-leg options, margin, crypto, and futures. Consistently deliver high customer satisfaction, tracked through customer feedback.

Share insights and themes from customer interactions with internal teams to improve products and services. Collaborate with peers to optimize outreach strategies and support workflows. Meeting or exceeding targets for goal-based customer conversations .

Maintaining high customer satisfaction ratings through empathetic, solution-oriented service. Acting as a knowledgeable and trusted voice of the customer within Robinhood. 3+ years of experience at a brokerage or within a licensed financial services environment. ~ Solid proficiency in multi-leg options strategies, margin trading, cryptocurrencies, and futures . ~ Passionate about customer advocacy, financial literacy, and building long-term relationships. ~ Experience with CRM tools and feedback systems (e.g., Salesforce, Slack). Performance driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching Best in class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents Lifestyle wallet - a highly adaptable benefits spending account for wellness, learning, and more Employer-paid life & disability insurance, fertility benefits, and mental health benefits Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!

Exceptional office experience with catered meals, events, and comfortable workspaces. In addition to the base pay range listed below, this role is also eligible for bonus opportunities + benefits. Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands.

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📌 Overnight Customer Experience Representative, Concierge (Quinte West)
🏢 Robinhood
📍 Quinte West