Deliver best-in-class customer service for Petro-Canada from Suncor’s Calgary head office, resolving complex concerns through phone and email. As a Temporary Customer Service Advisor, you will support Petro-Canada’s retail and wholesale network across Canada and overseas call centre partners. The work involves Petro-Points, car wash, mobile app, SuperPass, and EV charger concerns. You will guide issue resolution, investigate cases, and improve customer satisfaction while collaborating with internal business partners. Key Responsibilities: Resolve customer issues professionally through phone and email Investigate complex concerns across Petro-Canada services Lead case investigation meetings with call centre partners Document calls and emails in tracking systems Identify trends and continuous improvement opportunities Requirements: Post-secondary education Three years of customer-facing experience Experience working in a retail setting Strong communication, conflict resolution, and problem-solving skills Ability to multitask, prioritize, and collaborate independently Bring customer service, case investigation, and problem-solving expertise to strengthen Petro-Canada experiences across Suncor’s network. #J-18808-Ljbffr

📌 Petro-Canada Customer Service Advisor (Calgary)
🏢 Suncor Energy
📍 Calgary