In close collaboration with the Product Owner, the Business Analyst – Web Platform supports clients in their adoption of the web platform. They are responsible for user training, initial configuration of the environment based on client needs, and second-level technical support. Working closely with the application support team post-deployment, they play a key role in ensuring user satisfaction and autonomy.Identify and analyze client needs and web business processes; Communicate andadjust the web project plan, taking into account the ERP implementation project; Propose concrete and appropriate solutions aligned with client needs; Configure system components according to processes established with the client; Test and revisebusiness processes as needed; Prepare and lead training sessions (virtual or in-person)



for super users; Respond to level 2 support requests via email or phone; Analyze supportrequests, identify recurring issues, and apply straightforward solutions or suggest improvements; Document clientinteractions, configurations performed, and recurring issues; Collaborate with the Product Owner and development team to report issues, bugs, or suggestions for improvement; Participate in the continuous improvement of onboarding, training, and support processes; Contribute to the maintenance and creation of documentation (guides, video tutorials, FAQs).$200 health and wellness allowance per yearOption to finish work on Fridays at noon all year long

📌 Business Analyst - Web Platform (Montreal)
🏢 Commsoft Technologies
📍 Montreal