Lead inside customer service teams onsite in Windsor or Leamington, using service expertise and business leadership to improve customer outcomes. Guide decisions that support growth and profitability.Grainger seeks an Inside Customer Service Representative Manager to lead the Customer Service team. This manager translates strategy, drives operational excellence, and develops employees. The work includes customer relationships, performance metrics, change leadership, and service improvement for WFS Ltd.Key Responsibilities: Translate strategic direction for Inside Customer Service RepresentativesDrive service, sales growth, relationships,



and budget managementDevelop Customer Service Centre functional strategyReview performance metrics and create improvement plansCoach team members and conduct performance reviewsRequirements: Post-secondary education and experience, or five years equivalent experienceCustomer service and leadership experience meeting role requirementsChange leadership, project management, and initiative implementation abilityExcellent interpersonal, written, and verbal communication skillsProficiency in MS Office and customer service technologiesBring customer service leadership, operational improvement, and employee development expertise to Grainger’s onsite teams in Ontario.#J-18808-Ljbffr

📌 Inside Customer Service Manager (Windsor)
🏢 Grainger
📍 Windsor