We are looking for a friendly, organized, and reliable Part-Time Physiotherapy Receptionist to join our team. You will be the first person our patients meet or speak to, so good communication and customer service skills are important.
Job Responsibilities
- Greet patients and visitors in a friendly and professional manner.
- Schedule and confirm appointments and manage the clinic calendar.
- Answer phone calls and text messages and respond to patient inquiries.
- Check patient insurance information, process payments, and submit insurance claims online or manually.
- Basic knowledge of extended health insurance claims, motor vehicle accident (MVA) claims, and WSIB claims is an asset. Training will be provided.
- Maintain accurate patient records and spreadsheets while protecting patient privacy.
- Keep the reception area clean and organized.
- Use clinic software to manage appointments and complete administrative tasks.
- Contact patients for follow-ups and appointment reminders.
- Provide excellent customer service and handle difficult situations professionally.
Qualifications
- High school diploma or equivalent.
- Previous receptionist, Medical office diploma or healthcare experience is an asset.
- Good communication and people skills.
- Basic computer skills, including Microsoft Word, Excel, and Outlook.
- Knowledge of medical terms is an asset.
- Good organizational skills and attention to detail.
- A friendly attitude and willingness to learn.
If you are a friendly, dependable person who enjoys helping people and working in a healthcare setting, we would love to hear from you. Apply today to join our team!