Required Qualifications:

- Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.

- At least 6 years of Information Technology experience.

Required Skills:

- Bachelor’s degree in business, Finance, Information Systems, or related field.

- Minimum 6 years of experience in business analysis within the banking or financial services industry.

- Solid understanding of transaction banking products, services, and operational processes.

- Experience working in cross-functional teams and managing multiple stakeholders.

- Working knowledge of automation products like Pega, Appian, etc. is desired, with firsthand experience in process modeling with BPMN standards.

- Experience in Pega rules, workflows, and case management.

- Experience writing user stories and acceptance criteria.

- Analytical and documentation skills.

Preferred Skills:

- Partner with stakeholders across retail, commercial, and digital banking to gather and document business requirements.

- Analyze existing workflows, systems,



and data to identify inefficiencies and recommend improvements.

- Develop Business Requirement Documents (BRDs), Functional Requirement Documents (FRDs), and process maps.

- Collaborate with IT teams to translate business needs into technical specifications.

- Document User Stories and work with Product Owners for prioritization.

- Support project delivery through requirement validation, stakeholder communication, and UAT coordination.

- Ensure solutions comply with banking regulations (e.g., AML, KYC, OSFI guidelines).

- Contribute to change management and training efforts during solution rollouts.

- Proficiency in business analysis tools (e.g., JIRA, Confluence, Visio).

- Strong analytical and critical thinking skills.

- Excellent written and verbal communication.

- Ability to work independently and manage competing priorities.

- Familiarity with Agile. Safe and Waterfall methodologies.

- Knowledge of data analysis tools (e.g., Excel, SQL, Power BI) is an asset.

📌 Pega Business Analyst (Mississauga)
🏢 Infosys USA
📍 Mississauga