ob Overview

We are seeking a motivated, organized, and detail-oriented Pharmacy Assistant to join our growing healthcare team.

This position combines traditional pharmacy assistant responsibilities with a strong focus on patient communication, prescription coordination, and customer service.

A significant part of this role involves communicating with patients, physicians, and healthcare providers by phone and email, coordinating prescription refills, following up on medication requests, and ensuring patients receive their medications in a timely and efficient manner.

The ideal candidate is an excellent communicator, comfortable handling a high volume of phone calls and emails, highly organized, and capable of managing multiple tasks while maintaining accuracy and professionalism.

We are looking for someone who is proactive, compassionate, dependable, and enjoys helping patients navigate their medication needs.

Key Responsibilities

Patient Communication & Coordination

- Handle incoming and outgoing phone calls and emails from patients, physicians, and healthcare providers.
- Proactively follow up with patients regarding prescription refills, medication requests, outstanding information, and order status.
- Coordinate prescription renewals and follow up with prescribers when necessary.
- Respond to patient inquiries promptly, professionally, and compassionately.
- Maintain accurate records of patient communications and follow-up activities.
- Help resolve patient concerns and ensure a positive patient experience.

Prescription Processing & Pharmacy Operations

- Assist pharmacists with processing, preparing, packaging, and dispensing prescriptions under pharmacist supervision.




- Enter and update prescription and patient information accurately using pharmacy management software.
- Coordinate prescription transfers, refill requests, and medication orders.
- Monitor prescription processing to ensure medications are prepared and delivered on time.
- Assist with medication packaging, labeling, and prescription organization.
- Coordinate medication deliveries and follow up on outstanding orders.
- Maintain inventory, monitor medication stock levels, and assist with ordering and restocking.
- Support pharmacists and other team members with daily pharmacy operations.

Administrative & Team Support

- Manage multiple patient requests, emails, and tasks while maintaining accuracy and efficiency.
- Maintain organized patient records and ensure confidentiality of personal health information.
- Collaborate with pharmacists, physicians, and other healthcare professionals to support continuity of care.
- Identify outstanding tasks and proactively follow up to ensure timely resolution.
- Contribute to a positive, professional, and patient-focused work setting.

Qualifications & Experience
- Previous experience as a Pharmacy Assistant or in a pharmacy environment is preferred.
- Experience with pharmacy management software is an asset.
- Excellent verbal and written communication skills are essential.




- Comfortable spending a significant portion of the workday communicating with patients and healthcare providers by phone and email.
- Strong customer service skills with a friendly, professional, and patient-focused approach.
- Excellent organizational skills and attention to detail.
- Ability to multitask, prioritize responsibilities, and manage a busy workflow.
- Strong computer skills and confidence using email, pharmacy software, and digital communication tools.
- Ability to work independently, take initiative, and follow through on assigned tasks.
- Familiarity with medical terminology, prescription processing, and medication management is an asset.
- Willingness to learn new systems and procedures.

What We're Looking For We are particularly interested in someone who:
- Enjoys speaking with patients and helping them with their medication needs.
- Is comfortable making outbound calls and following up with patients.
- Communicates clearly and professionally through both phone and email.
- Takes ownership of tasks and ensures nothing falls through the cracks.
- Can manage a busy workload without compromising accuracy or patient care.
- Works well in a collaborative, fast-paced healthcare environment.

This is an excellent opportunity for someone who enjoys both pharmacy operations and patient interaction and wants to play an important role in helping patients access and manage their medications. Pay: $17.60-$21.00 per hour

Expected hours: 40.0 per week

Benefits

- Casual dress
- Dental care
- Extended health care
- On-site parking
- Vision care

Work Location: In person

📌 Pharmacy Assistant (Richmond Hill)
🏢 PharmAssist Medication Management
📍 Richmond Hill