About Four Seasons Four Seasons is powered by our people. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime.

Four Seasons

Hotels and Resorts is a global, luxury hotel management company. We manage over 130 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide.

Platform

Engineer, Central Integrations, Reliability & Performance At Four Seasons, we create exceptional experiences for our guests, residents, and employees around the world. We are seeking a Platform Engineer, Central Integrations, Reliability & Performance to support and evolve business-critical platforms, integrations, and services that power reservations, distribution, revenue optimization, guest experiences, and operational processes across our global portfolio. Working as part of the Technology & Commercial Platforms organization, this role provides technical ownership of integrations, observability, operational analytics, dashboards, reporting, and platform reliability capabilities.

The successful candidate will report to the Director, Central Systems and will work closely with Platform Engineers, Product Owners, Architects, Data Teams, Infrastructure, Security, DevOps/SRE, and technology partners to ensure reliable and scalable services. This is a hands-on technical role spanning the full platform lifecycle, including solution design, integration engineering, monitoring, testing, deployment support, production operations, performance optimization, and continuous improvement.

Platform

Engineering & Integration Services Provide technical ownership of enterprise integrations and related transaction flows. Support reservation, revenue management, distribution, guest profile, inventory, and operational data integrations. Translate business and technical requirements into scalable, reliable, and supportable integration solutions.

Support platform upgrades, releases, testing activities,



and production deployments. Develop and maintain technical standards, support documentation, operational procedures, and reusable integration patterns. Ensure reliable and secure exchange of data across connected business systems.

Reliability

Engineering, Monitoring &

• Observability Monitor platform availability, performance, transaction throughput, and operational health. Establish and track key performance indicators (KPIs), service level indicators (SLIs), service level objectives (SLOs), and platform performance metrics. Implement and improve logging, transaction tracing, operational analytics, and service monitoring practices. Analyze integration failures, data quality issues, synchronization errors, and performance bottlenecks. Partner with Infrastructure, Security, and DevOps/SRE teams to improve platform resilience and operational maturity. Use operational telemetry and business transaction data to identify optimization opportunities. Analytics, Reporting &

• Operational Intelligence Analyze transaction trends, incident patterns, service performance, and operational risks. Provide data-driven insights that support decision-making and platform improvements. Improve visibility into integration performance, service health, and operational outcomes. Automation &

• AI-Assisted Operations Leverage AI-assisted capabilities, automation tools, and advanced analytics to improve operational efficiency. Act as a technical escalation point for complex production issues. Collaboration &

• Engineering Excellence Collaborate with Platform Engineers, Architects, Product Teams, Data Teams, and business stakeholders. Participate in solution design reviews, technical assessments, and modernization efforts. Contribute to engineering standards, best practices, and operational excellence initiatives. Mentor peers and share technical knowledge across teams. Promote a culture of automation, reliability, continuous learning, and continuous improvement. Bachelor's degree in Computer Science, Engineering, Information Technology, Information Systems, or a related discipline. ~ Experience supporting cloud-hosted and SaaS-based enterprise applications, digital products, integrations, or business-critical platforms. ~ Experience supporting vendor-managed SaaS environments, including application monitoring, service reliability, integration management, operational analytics, and incident resolution. ~ Experience supporting enterprise SaaS ecosystems, including integrations,



transaction processing, monitoring, reporting, analytics, and operational support. ~ Experience troubleshooting production issues, integration failures, performance bottlenecks, and data synchronization issues. ~ Experience working with monitoring, telemetry, observability, and logging solutions. ~ Experience with reservation, revenue management, distribution, retail, e-commerce, loyalty, customer experience, or other transaction-intensive platforms is considered an asset. ~ Experience supporting enterprise SaaS platforms, digital products, customer-facing applications, integrations, or transaction-intensive business systems is highly desirable. ~ Experience in hospitality, travel, reservations, distribution, revenue management, retail, e-commerce, loyalty, customer experience, or similar industries is considered an asset. ~ Experience supporting large-scale enterprise platforms and vendor-managed cloud services is considered an asset. ~ ITIL Foundation certification is considered an asset. ~ Cloud certifications such as Azure, AWS, or Oracle Cloud Infrastructure (OCI) is considered an asset. ~ Experience supporting platform modernization, migration, or transformation initiatives is considered an asset. ~ Experience with digital platform monitoring and observability solutions is considered an asset. ~ Experience with automation, scripting, workflow orchestration, or operational analytics is considered an asset. ~ Familiarity with SQL, PowerShell, Python, or similar technologies is considered an asset. ~ Exposure to AI-enabled monitoring, analytics, observability, or operational support capabilities is considered an asset. ~ Experience supporting high-availability, globally distributed, business-critical platforms is considered an asset. ~ Familiarity with Site Reliability Engineering (SRE) principles and operational excellence practices is considered an asset. Robust understanding of APIs, web services, microservices, event-driven architectures, and integration patterns.

Experience with monitoring and observability platforms such as Dynatrace, Splunk, Elastic, Datadog, Grafana, Azure Monitor, AppDynamics, or similar technologies. Understanding of telemetry, transaction tracing, logging, service monitoring, and operational analytics. Working knowledge of automation and scripting technologies such as Python, PowerShell, SQL, or similar tools. Understanding of CI/CD, automated testing, deployment processes, and DevOps practices.

Salary Range: $85,000 - $110,000 CAD This role will be a Hybrid working model, which will require 3 days per week in the Four Seasons Corporate Office located at 20 York Mills Road, Toronto, Ontario Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

📌 Platform Engineer, Central Integrations, Reliability & Performance (Toronto)
🏢 Four Seasons
📍 Toronto