Grow with us... Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us. Food & Beverage is at the heart of the guest experience, and we are looking for an inspiring and commercially driven

Food & Beverage Operations Director

to lead our operation. You will be responsible for the overall performance of our F&B; outlets, combining exceptional service, strong financial performance, and innovative thinking to create memorable experiences for our guests. As the

Food & Beverage Operations Director , you will lead, motivate, and develop the F&B; leadership team while maintaining a highly visible presence across the operation. You will work closely with the Executive Chef, Executive Team, Sales & Marketing, and wider hotel leadership to continuously evolve our offering, maximise revenue, and ensure the highest standards of service, quality, and compliance.

Job Responsibilities Operational & Guest Experience

Take overall responsibility for the day-to-day operation and performance of all Food & Beverage outlets.

Maintain a highly visible, hands-on presence across the operation, ensuring service, presentation, atmosphere, and guest experience consistently meet our standards.

Set clear expectations for the F&B; leadership team and hold leaders accountable for delivering exceptional service.

Monitor food, beverage, and service quality, responding quickly to guest feedback and operational challenges.

Ensure full compliance with Food Hygiene, Health & Safety, Licensing,



and hotel policies and procedures.

People & Leadership

Lead, inspire, and develop a high-performing Food & Beverage leadership team.

Create a culture of accountability, recognition, collaboration, and continuous feedback.

Coach and develop Outlet and Department Managers across leadership, financial management, cost control, forecasting, and revenue generation.

Lead by example, building strong relationships with colleagues and creating an environment where teams are empowered to contribute and succeed.

Commercial & Financial Performance

Take overall accountability for the financial performance and profitability of the Food & Beverage operation.

Review budgets, forecasts, payroll, P&Ls;, and outlet performance, taking proactive action to achieve financial targets.

Identify opportunities to increase revenue and profitability through promotions, upselling, events, product development, and innovative experiences.

Maintain strong controls around stock, purchasing, labour, and operational costs.

Oversee capital expenditure and ensure projects are delivered effectively and in line with company guidelines.

Strategy & Innovation

Continuously challenge the current operation and identify opportunities to improve performance, efficiency, and guest satisfaction.





Work closely with the Executive Chef to develop innovative F&B; strategies and remain relevant within the local and regional market.

Stay ahead of market trends and guest preferences, introducing new products, services, and experiences.

Partner with Sales & Marketing to drive promotions, events, and initiatives that increase awareness and revenue.

Build robust relationships within the local community and hospitality industry, representing the hotel at relevant events and functions.

About You...

Passionate about Food & Beverage with a m

inimum of 4 years’ experience leading a high-volume Food & Beverage operation, with responsibility for significant revenue performance.

Previous experience opening a hotel or restaurant is preferred.

A post‑secondary diploma or degree in Hospitality, Business, or a related field is desirable.

Expert knowledge of Food & Beverage operations, with a proven track record of strong guest experience, team engagement, and financial performance.

An inspirational and commercially focused leader who can motivate, develop, and empower high‑performing teams.

Excellent verbal and written communication skills, with the ability to build strong relationships at all levels.

Highly flexible and able to meet the demands of a 24‑hour hotel operation, including evenings, weekends, and holidays when required.

Why Choose Us?

A “Designed by Nature” work environment

Free healthy & nutritious meals on duty

24‑hour Employee Assistance Program

Flu vaccinations vouchers

Eye care contributions

Social events throughout the year

Wedding and Baby gifts

Travel season ticket loan

Complimentary spa massage & reflexology

📌 Food & Beverage Operations Director (Canada)
🏢 Starwood Hotels
📍 Canada