Launch your career in customer service with MCI as a Technical Support Representative. This entry-level position involves troubleshooting issues, assisting customers, and providing product information through various communication channels.At MCI, you will engage with both residential and business customers, resolving technical issues and enhancing their experience. Solid communication skills, reliability, and the ability to learn quickly are essential for this role. This position offers comprehensive on-the-job training,



making it perfect for those eager to develop their career in technical support.Key Responsibilities:Handle inbound and outbound customer contacts professionallyEnsure first call resolution through effective problem-solvingResearch and coordinate with departments to resolve issuesDocument customer claims accurately in systemsAnswer customer queries using knowledge and trainingRequirements:Minimum 18 years of age with high school diplomaExcellent oral and written communication skillsBasic knowledge of Microsoft Office applicationsAbility to type at least 20 words per minuteCustomer service orientation and problem-solving abilitiesEmbrace the chance to build relationships and leverage your newfound knowledge at MCI.

📌 Entry-Level Technical Support Representative (Sydney)
🏢 The Sydney Call Centre
📍 Sydney