FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada. FirstService Residential transforms the property management landscape by providing qualified association management services to over 9,000 residential communities across the United States and Canada. Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top tier medical, dental, career training, and support for continued professional development. The Senior HR Generalist partners with the business to identify opportunities to strengthen the overall employee experience and leads cross functional and collaborative projects in support overall HR strategy. The Senior HR Generalist works directly with the Director Human Resources and senior leadership to align Human Resources activities and initiatives to help drive department goals and objectives. Employee Relations Serves as a trusted advisor to People Leaders, providing guidance and advice on employee relations matters including: Performance management Visa and work permits Disability and medical accommodations Subject matter expert on internal HR policies and processes, including employee manual. Identifies changes in legislation and or best practices in order to ensure that policies are updated regularly. Performance And Talent Management Writes disciplinary and performance letters, including performance improvement plans; responsible for developing templates as required, and maintaining materials according to best practices.



Works closing with the HR Director to facilitate the annual performance appraisal process, talent planning, and subsequent training for associates and or managers in department; Oversees leave of absence management, ensuring compliance with applicable legislation and company policies. Serves as the primary point of contact for employees and advises People Leaders on leave-related matters, documentation requirements, and return to work planning. Oversees WorkSafeBC (WCB) claims administration, including claim reporting, documentation, and ongoing communication with relevant stakeholders. Coordinates return to work planning and modified duties in collaboration with People Leaders and employees, ensuring compliance with applicable requirements and supporting safe and timely return to work. Training / Onboarding Coordinates the training and onboarding process and identifies opportunities for improvement. Provides training to Managers on HR topics as required. Conducts new hire orientations and evaluates effectiveness of training. Assists in creation of training and process guides. HR Compliance & Administration responds to employment related legal requests, wage certificate requests etc. Drafts and completes employee contract amendments, where not completed through JobVite. Ensuring compliance of on site and office safety training. ~ Occasional involvement in recruiting as departmental needs require. Proposes,



initiates and contributes to HR projects that advance the stakeholder group and elevate the organization’s employee experience. This might include software implementations, new policies and procedures, employer brand partnerships and initiatives etc. Minimum of 3-5 years' HR Generalist experience directly supporting a large employee group with a focus on employee relations (performance management, WCB, application of employment standards, Health and Safety, attendance, interpretation and application of company policies etc.). Brings experience mentoring more junior HR staff. Track record of planning and executing HR Projects that advance overall employee experience. Functional knowledge of payroll and benefits administration. Proven responsibility for planning and delivery of organizational Learning and Development initiatives. Degree in Human Resources, Business Administration or related field, or equivalent combination of education and experience (e.g. HR Diploma and HR experience) Further certification in assessment, coaching, change management, organizational development, project management etc. preferred. Able to travel within the Lower Mainland to attend to employee relations. As a full time associate, you will be eligible for full comprehensive benefits including health and dental. In addition, you will be eligible for time off benefits, paid holidays, access to our Employee Assistance Program, Tuition Reimbursement, etc. It is our policy to promote equal employment opportunity for all current and prospective associates. This applies to all employment related matters, including the recruitment process, hiring decisions, compensation and benefits. If you have questions

📌 Senior Human Resources Specialist (Canada)
🏢 FirstService Residential Canada
📍 Canada