Elevate your IT career at Frontline Managed Services as a Bilingual Help Desk Analyst! Provide exceptional tech support in English and French while working in downtown Toronto.As a pivotal part of our Service Desk Team, you'll be the first point of contact for clients encountering technical issues. Your role includes diagnosing problems, performing research, and utilizing various remote access tools daily. We are looking for candidates with strong communication skills who can thrive in a detail-oriented, high-volume environment.Key Responsibilities:Provide support via phone, email, and chatTroubleshoot hardware and software issues effectivelyCreate and update tickets for all requestsUse remote-control tools to validate reported problemsMaintain consistent attendance and qualified conductRequirements:High school diploma or equivalent educationStrong verbal and written communication skillsTeam player with effective collaboration abilitiesComposure in fast-paced situationsExcellent critical thinking and multitasking skillsUtilize your bilingual skills and tech expertise to enhance client experiences at Frontline Managed Services in Toronto.

📌 Bilingual Help Desk Analyst In Toronto
🏢 Frontline Managed Services
📍 Toronto