Reporting to the Coordinator, Guest Services, this position provides cashier duties, clerical, typing, and reception work under limited supervision, at the Recreation Facilities.
Duties
- Provides superior guest services experiences with enthusiasm, creativity and flexibility in delivering quality programs & services.
- Processes daily admissions and retail items in the Point of Sale (POS) system.
- Receives payment in all approved forms.
- Checks and balances cash receipts, balances cash drawer, and completes daily cash outs.
- Ensures guests accessing the facility have appropriate fees and charges applied or a valid membership.
- Operates standard office equipment including the use of a two-way radio.
- Observes video surveillance equipment and responds according to established procedures.
- Monitor inventoried resale items.
- Collects and completes data entry of facility statistics.
- Organizes Front Desk area including Lost & Found.
- Provides back-up during an emergency by calling for assistance or helping with evacuations as necessary.
- Performs other duties as required.
- All persons employed by the City of Vernon will be required to assist the City in providing emergency services.
- Duties assigned during an emergency may differ from regular duties.
Required Education and Experience
- Minimum 6 months experience in cash handling methods including receiving money, making correct change, and issuing receipts.
- A combination of related education and experience may be considered.
Required Knowledge, Skills and Abilities
- Ability to exercise courtesy, tact, and diplomacy in dealing with the public and with other city personnel.
- Thorough knowledge of office practices and procedures.
- Demonstrated knowledge in the use of office equipment.
- Basic knowledge of all applications of the Microsoft Office Suite including but not limited to, Access, Excel, Outlook, and Word.
- Proven clerical ability.
- Ability to work irregular hours that meets the needs of the business is required; flexible and/or consistent scheduling may be available.
- Ability to obtain and maintain acceptable Police Information Check with the Vulnerable Sector Check.
Preferred Knowledge, Skills and Abilities
- Basic knowledge of XPlor Recreation software.
- Previous experience working in a Recreation setting.
📌 Guest Services Ambassador I (Canada)
🏢 City of Vernon
📍 Canada
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