Lead customer service and optical operations full-time at LensCrafters, using state licensure, product knowledge, and precise eyewear expertise.

The Licensed Team Lead supports store success through retail service and key optical processes. You will assist selections, recommend lens choices, adjust eyewear, and deliver accurate digital measurements. When applicable, you will also support lab operations, product knowledge, and safe work practices.

Key Responsibilities:

- Ensure LensCrafters teams deliver unsurpassed customer service
- Assist selections and recommend products based on customer needs
- Serve as a responsible alternate store key holder
- Perform optical adjustments, repairs, dispensing, and digital measurements
- Maintain lab tools, systems, and finished eyewear standards

Requirements:

- Current and valid state Opticianry license
- High school diploma or GED
- Robust optical and retail experience
- Knowledge of optical theory, merchandise, and lens options
- Leadership, training, communication, and problem-solving experience

Apply optical licensure, customer service, and leadership skills to support LensCrafters patients, customers, and store operations.

📌 Licensed Optical Team Lead (Canada)
🏢 LensCrafters
📍 Canada