What We Do We create solutions for the people who keep our world flowing. For over 80 years, John Brooks Company has been solving fluid handling challenges for customers in various industries/markets across Canada by providing a diverse selection of engineered products and innovative system designs, focusing on customized solutions consisting of filtration, pump, spray, and valve products.

The Role The General Manager will assume a high-stakes role in driving the profitability and strategic growth of our Service division. This individual will be responsible for optimizing operations, ensuring fast-paced, cost-effective service delivery, and rapidly scaling the division to meet market demand. You will report directly to Co-CEO and will hold significant accountability for the Service division's performance, including maximizing revenue, enhancing operational efficiency, and driving bottom‑line results. This is a hands‑on, results‑oriented leadership role requiring an entrepreneurial mindset, a robust focus on urgency, and a relentless drive for profitability.

Duties & Responsibilities Leadership and Strategic Management

Rapidly develop and execute aggressive growth strategies to optimize and expand the service business, aligning with the company's overall objectives

Take full accountability for the P&L;, with a sharp focus on achieving and exceeding revenue and profitability targets. Your performance will directly impact the company's financial health and market position

Lead, restructure, and refine the Service Division's team to drive performance and productivity, ensuring that the right talent is in place to meet the company's ambitious goals

Champion performance-driven leadership, providing guidance, coaching,



and mentoring to build a high-performing team capable of exceeding expectations

Operational Excellence

Drive operational efficiency across all aspects of the Service Division, ensuring service delivery is optimized for speed, quality, and cost-effectiveness

Establish, track, and exceed key operational metrics such as repair productivity, on-time delivery, and service profitability to ensure we're hitting financial and service targets

Continuously improve resource allocation, anticipating customer demand, and making data-driven decisions to streamline processes and reduce costs

Customer and Business Development

Relentlessly pursue customer satisfaction and retention, ensuring we deliver value with every service and stay ahead of competitors

Actively engage with clients and stakeholders to uncover new business opportunities, build relationships, and capitalize on high-growth service areas

Collaborate with business development teams to drive strategic partnerships, expand service offerings, and open new revenue streams

Administrative and Compliance Responsibilities

Ensure operational compliance with company policies, Health & Safety regulations, and industry standards

Prepare and manage accurate budgets, forecasts, and operational reports, ensuring alignment with financial goals and delivering results





Collaborate seamlessly with internal teams to ensure smooth service operations, leveraging cross-functional synergies to boost efficiency and profits

Qualifications

College diploma in a related field

A minimum of 9‑12 years of related experience

Proven experience in managing service operations, with a track record of driving both profitability and operational efficiency in a high-growth, fast-paced workplace

Strong expertise in service management, ideally in industrial or technical services (e.g., pumps, rotating equipment)

Demonstrated success in achieving business growth and profitability through operational optimization and customer-focused strategies

Entrepreneurial mindset with the ability to pivot quickly, innovate, and lead the team through rapid change

Exceptional leadership skills with the ability to motivate, inspire, and drive results at all levels of the organization

Solid experience with P&L; management, budgeting, and financial oversight to ensure profitability

Strong communication skills, with the ability to engage and influence key stakeholders internally and externally

Must exude an enthusiastic, passionate and an optimistic attitude and demonstrate confidence

A demonstrated alignment with John Brooks values; customers first, ownership/accountability, respect, performance excellence, integrity and innovation

Work Environment

Based in a climate-controlled office and warehouse environment in Mississauga, ON

Occasional exposure to warehouse conditions such as dust, noise, and temperature variations

Travel required to customer sites and company branches in Laval and Edmonton

Exposure to deadlines, multiple demands and

📌 General Manager (Canada)
🏢 John Brooks
📍 Canada