Join MCI as a Customer Support Agent and enhance customer experiences nationwide. Engage with clients and resolve technical issues while delivering best-in-class service.MCI seeks enthusiastic individuals for the Customer Support Agent role. This position emphasizes telephone interactions, effective call handling, and the resolution of customer concerns. You will utilize your problem-solving skills to ensure first-call resolutions and document claims accurately while adhering to company policies.Key Responsibilities:Handle inbound and outbound customer interactions professionallyAchieve first-call resolution through effective problem solvingResearch to resolve customer issues accuratelyDocument and process customer claims in company systemsFollow scripts and policies to ensure satisfactionRequirements:Must be 18+ with a high school diploma or equivalentExcellent written and verbal communication skillsTyping speed of 20+ words per minuteBasic knowledge of Microsoft Office SuiteStrong troubleshooting and conflict resolution abilitiesElevate your customer service career with MCI by embodying empathy, positivity, and professionalism.

📌 Customer Support Agent At Mci (Sydney)
🏢 The Sydney Call Centre
📍 Sydney