The Receptionist creates positive first impressions through exceptional customer service and efficient front desk operations. This role involves managing high-volume phone traffic, coordinating visitor management, providing comprehensive administrative support across multiple departments, and serving as a central communication hub in a fast-paced environment.
Key Responsibilities:
- Greeting and welcoming visitors, clients, and employees in a professional and friendly manner
- Manage the front desk and reception area, maintaining a clean and organized environment
- Answer, screen, and forward incoming calls using a multi-line phone system
- Handle general email inquiries and distribute to appropriate staff members
- Schedule and coordinate meetings, appointments, and conference rooms
- Receive and sort mail, packages, and deliveries
- Maintain visitor logs and issue visitor badges when required
- Process outgoing mail and coordinate courier services
- Assist with basic administrative tasks such as filing, photocopying, and scanning
- Supporting both Summit and G-Force Graphics in an administrative capacity
- Assist in the processing of customer payments
- Coordinating travel arrangements
- Order and maintain office supplies
Required Qualifications and Technical Skills:
- High school diploma or equivalent
- Previous reception or customer service experience preferred
- Excellent verbal and written communication skills
- Proficiency in G-Suite programs (Google Docs, Sheets)
- Strong organizational and multitasking abilities
- Professional appearance and demeanor
- Ability to remain calm and courteous under pressure
- Proficiency with office software and phone systems
- Ability to learn company-specific software
- Basic troubleshooting skills for office equipment
- Comfort with digital scheduling tools
- Customer service orientated
- Attention to detail
- Strong communication skills
- Time management
- Problem-solving skills
- Discretion and confidentiality
- Team player mentality
Desired Qualities
- Punctuality and reliability
- Discretion when handling confidential information