Location: Toronto, Ontario , Canada (Hybrid) In this position, you’ll be based in the Toronto (Downtown) office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Your working hours will be 37.5 hours a week, Monday to Friday with flexible hours typically from 9.00am to 5.00pm. Find out more about our culture of flexible working at computershare.com/flex.

Job Description

Location: Toronto, Ontario , Canada (Hybrid) In this position, you’ll be based in the Toronto (Downtown) office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Your working hours will be 37.5 hours a week, Monday to Friday with flexible schedule typically from 9.00am to 5.00pm. Find out more about our culture of flexible working at computershare.com/flex.

We give you a world of potential

Computershare Communication Services (CCS) provides integrated customer communication solutions globally, helping clients enhance customer engagement, improve operational efficiency, and meet regulatory and compliance requirements across digital and print channels.

CCS's five-year strategy supports Computershare’s global priorities through two key pillars:

- Business Optimisation – Partnering with business lines to enhance and globally optimise existing services.
- Business Evolution – Modernising the business model and investing in digital, real-time communication capabilities for long-term growth.

Aligned with Computershare Priority #7, CCS is focused on modernising communication and messaging platforms across all business lines.

CCS operates across key Computershare locations, including Australia, the United Kingdom, Germany, Canada, and the United States.

A role you will love





This role is responsible for testing systems and managing defects to ensure business and client needs are met, while adhering to established standards and methodologies defined by technical teams.

This role offers varied, meaningful work across multiple projects, exposure to business and technology teams, and the opportunity to influence solution quality before release. The successful candidate can build broad knowledge of systems, clients, data and operational processes while developing skills in requirements analysis, risk-based testing, stakeholder management and test automation. The team provides strong peer support and opportunities to take ownership of increasingly complex assignments.

Other Key Duties And Responsibilities Are As Follows

- Develop and execute System Test Strategies, Test Plans, Test Scenarios, and Test Cases to validate business and technical requirements, ensuring quality assurance deliverables are completed within established project timelines.
- Review business and functional requirements, solution designs, and acceptance criteria to assess testability, identify risks, gaps, and test scenarios, and ensure requirements are fully traceable throughout the testing lifecycle.
- Prepare test data and execute system, integration, regression, and user acceptance support testing, validating system functionality, data accuracy,



business processes, and output quality against defined requirements.
- Maintain a strong understanding of internal applications, document and statement solutions, data interfaces, billing processes, delivery channels, and supporting platforms to effectively contribute to testing activities across a diverse change portfolio.
- Provide testing effort estimates based on project requirements and contribute to project planning, scheduling, resource allocation, and post-project analysis of estimated versus actual effort.
- Identify, document, track, and support the resolution of defects and system issues, including defect investigation, retesting, regression testing, and verification of fixes to ensure successful project delivery and release readiness.
- Record and maintain testing evidence, communicate testing progress and quality risks, and provide regular status updates to project stakeholders throughout the project lifecycle.
- Collaborate closely with Business Analysts, Developers, Project Managers, Operations teams, and client-facing stakeholders to ensure solutions are testable, meet business requirements, and are ready for deployment.
- Support a portfolio of client and internal change initiatives, including platform enhancements, process automation projects, data and file-interface changes, billing improvements, and communication delivery solutions.
- Contribute to the continuous improvement of QA processes, tools, standards, and methodologies by actively participating in team meetings, sharing best practices, and recommending enhancements that improve quality, efficiency, and project outcomes.
- Effectively manage competing pr

📌 QA Analyst (Toronto)
🏢 Computershare Canada
📍 Toronto