Elevate the customer journey with Scotiabank as a Customer Experience Lead in Acton, Ontario. You'll manage a talented team, ensuring exceptional service and fostering strong customer relationships.In this leadership role, you will oversee Customer Experience Associates, guiding them to deliver top-tier service. You'll act as Officer in Charge for the branch when needed, managing emergencies and customer escalations, while enhancing the overall customer experience by identifying opportunities. Your proactive approach in change management will facilitate the adoption of recent policies and maximize team performance.Key Responsibilities:Lead and manage Customer Experience Associates teamEstablish strong customer relationships for excellent serviceAct as Officer in Charge during emergenciesIdentify opportunities to enhance customer experienceAssist with change management and policy implementationRequirements:Proven leadership skills in team managementPrevious experience in coaching and schedulingFlexible work schedule availabilityBanking experience a strong assetStrong technical skills in digital banking optionsDrive customer satisfaction and team performance at Scotiabank in Acton.

📌 Lead Customer Experience At Scotiabank (Puslinch)
🏢 Scotiabank
📍 Puslinch