Omni-Channel CS Ops (Mississauga)

Omni-Channel CS Ops (Mississauga)

24 Oct
|
Samsung Electronics
|
Mississauga

24 Oct

Samsung Electronics

Mississauga

Samsung Electronics Canada is seeking a skilled Operations professional to support CS voice and chat and Estore voice and chat functions, ensuring high service levels and effective vendor management. The role focuses on monitoring KPIs, forecasting volumes, and coordinating training with CS and Estore teams.

You will collaborate with internal stakeholders to optimize performance, analyze trends, and contribute to cost-saving opportunities while maintaining quality and service standards across

📌 Omni-Channel CS Ops (Mississauga)
🏢 Samsung Electronics
📍 Mississauga

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