Apply disability claims expertise with Canada Life as a Quality Program Specialist, reviewing files and analyzing audit results across Canada. This temporary full-time contract supports virtual collaboration. As a Quality Program Specialist, you will assess Case Manager files for policy application, coding accuracy, and sound claims decisions. You will identify trends, recommend improvements, and support quality standards across a Disability Management Services office. The work combines auditing, analysis, coaching, negotiation, and professional communication. Key Responsibilities: Perform focused and comprehensive audits initiated by head office Analyze results to identify trends, strengths,



and concerns Review disability files for accurate claims assessment and management Coach Case Managers and Team Managers on audit results Recommend training, resource, process, and procedure improvements Requirements: Completed post-secondary diploma or equivalent Four or more years of disability claims experience Knowledge of medical terminology, benefit policy, and procedures Solid analytical, organizational, communication, and negotiation skills Proficiency with Microsoft Excel, ODIS, DCT, BEN, and MS Office Bring disability claims auditing, coaching, analysis, and communication expertise to Canada Life’s quality program across Canada. #J-18808-Ljbffr

📌 Disability Claims Quality Specialist (Toronto)
🏢 Canada Life Group
📍 Toronto